Why can't I download the ovo app as I get the error message "not available in this country"

Are you using a VPN ie. One that is saying your IP is in adifferent country?

No vpn turned off 

Hey ​@Beaglepup,

It looks like there might be a little issue with the store location on your device. What kind of device do you have? I’m happy to try and help you out. 

Below, I’ve included a couple of guides to make checking or changing your account country or region really easy. It's worth starting here and letting us know if this helps resolve the issues you're seeing as we've not had any reports from anyone with a similar issue. 

Apple - https://support.apple.com/en-gb/118283

Google Play - https://support.google.com/googleplay/answer/7431675?hl=en-GB

​@Beaglepup  With IPv4 addresses slowly being depleted, ISP’s sometimes shift / reallocate ip addresses from overseas to bolster their need & customer base here in the uk.

 Eventually the geo location will match & end up being tagged correctly. (days or months)

(isp dependant) Usually unplugging you router for 30mins, then power it up, should land you with a changed ip, hopefully one correctly flagged as uk based.

If it’s a mobile network your having issues with, do let the forum know!

If you have or need a static / fixed external ip address, again do get back to us.

Tom…

​@TomThumb makes a good point.

A couple of years ago on the software company forum where I am a moderator we got a rash of Spanish and Italian users asking why they were suddenly being geo-blocked from accessing the software that had paid for and had been happily using for years.

It turned out that an ISP operating mainly in Spain and Italy had acquired a batch of IPs that had originally been allocated to Iran, and so had been geo-blocked.

It did eventually sort itself out after a few months once the reallocation of the IPs had been updated on the various geo-blocking listings (there is no central database).*

I’ve not heard of anything like it happening on the UK (yet) but there is no reason why it couldn’t, and ​@Beaglepup  may be in the vanguard?

*(One suggestion that we made to those affected by the geo-block was to temporarily use a VPN, set to say that they were in a different city in their own country. Sounds odd but it usually worked for those who tried it).