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balwant22
Rank 1
June 21, 2026
Solved

How do I get a second account created under the same email address?

  • June 21, 2026
  • 9 replies
  • 179 views

OVO website seems to be useless. I already have ovo account with my email and password and can log onto my online account; I have another property and already have OVO account number but it does not let me create a second online account. when I type in my email ir keeps taking me to my original account; there is no drop down accounts as per their help page; even typing the second account no. in the user ID does not allow it. There customer is is even more useless as they take hours to answer or they dont help you to create the second online account. Thanks

Best answer by Ben_OVO

Thanks for flagging ​@Firedog I’ll pass it on to the team that delas with the Help Centre.

 

Welcome to the OVO Forum ​@balwant22 and thanks for your post. You can absolutely have two or more accounts under the same email address, however the accounts have to be manually linked under the same customer identity. This isn’t done automatically due to security. All you need to do is contact our Support Team, provide the two account details, and request that the second account be linked to the one that holds your email address.

 

This is a really quick job that can be done over a quick phone call / email / webchat and, once completed, you’ll be able to select between the two accounts, like in the screenshot Firedog has added above. This guide also details the process:

 

 

Let us know how you get on after speaking to Support.

9 replies

juliamc
Rank 20
juliamc
Rank 20
June 21, 2026

If I recall correctly you need a different email address for each OVO account.

B
Rank 1
balwant22Author
Rank 1
June 21, 2026

Thanks

I don’t have different emails;

Ovo website says you can use same email to create 2 accounts.

Ovo should have corrected and updated the instructions, but it seems they have not.

Things if thus nature us the responsibility of Ivo and not us as users abd seems they are simply passing the buck

regards

Firedog
Super User
FiredogSuper User
Super User
June 21, 2026

If I recall correctly you need a different email address for each OVO account.

 

Not necessarily. After I sign in on my phone, I always have to negotiate this screen:
 

Fat fingers often manage to hit one of the navigation buttons at the bottom ...

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    juliamc
    Rank 20
    juliamc
    Rank 20
    June 21, 2026

    Sorry ​@balwant22 I didn’t mean to misinform you 🤦🏼‍♀️ 

    C
    Rank 2
    costeek
    Rank 2
    June 21, 2026

    If I recall correctly you need a different email address for each OVO account.

    Some companies do (or did) that. For example, when I was Three Mobile customer, I had to create a separate email for using their home internet. But, as Firedog said, it’s not the case with OVO. They say it here: https://www.ovoenergy.com/help/article/multiple-accounts

      Firedog
      Super User
      FiredogSuper User
      Super User
      June 22, 2026

      If I recall correctly you need a different email address for each OVO account.

      … it’s not the case with OVO. They say it here: https://www.ovoenergy.com/help/article/multiple-accounts
       

      Thanks for unearthing that article. It’s a bit long in the tooth (e.g. the “exciting transition to a new online system” started in about 2018 or 2019, and accounts created in the new system don’t have an ‘OVO ID’ like they did before). Perhaps ​@Ben_OVO or someone could contact those responsible to suggest an update. 

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Ben_OVO
        Community Manager
        Ben_OVOSolved
        Community Manager
        June 22, 2026

        Thanks for flagging ​@Firedog I’ll pass it on to the team that delas with the Help Centre.

         

        Welcome to the OVO Forum ​@balwant22 and thanks for your post. You can absolutely have two or more accounts under the same email address, however the accounts have to be manually linked under the same customer identity. This isn’t done automatically due to security. All you need to do is contact our Support Team, provide the two account details, and request that the second account be linked to the one that holds your email address.

         

        This is a really quick job that can be done over a quick phone call / email / webchat and, once completed, you’ll be able to select between the two accounts, like in the screenshot Firedog has added above. This guide also details the process:

         

         

        Let us know how you get on after speaking to Support.

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          B
          Rank 1
          balwant22Author
          Rank 1
          June 22, 2026

          Ok thanks

          so why does the ovo website give wrong instructions

          Ben_OVO
          Community Manager
          Ben_OVO
          Community Manager
          June 23, 2026

          ​@balwant22 I’m unsure why the website is so out of date, but I’ll make sure to forward the info on to the team that manages it.

           

          Let us know how you get on.

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