All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 642 Topic threads
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@Tim_OVO @Jess_OVO I'd like some reassurance that OVO doesn't have any contracts directly or indirectly to supply us with Russian gas. I would be grateful if OVO could check and feedback on the situation and what they are doing about it to limit any Russian gas. I see the government are pulling out of their Russian gas contracts (eg the NHS)
When I called OVO energy to set up my new account, my direct debit information were received and "set-up", however, when I received my login details and I logged in through the app, I am still being required to set up my direct debit. Was it that the initial was not done, I don't wanna be debited twice in the month.
Removing a gas meter and gas supply - your guide Times change and sometimes your needs do too. While you might have relied heavily on gas back in the day, perhaps you don’t use it anymore and you’ve decided to go all-electric instead. But what next? Well, the first thing we’d strongly recommend, is please think this through very carefully, before making any solid decisions. While changing your mind and rolling back is easy if you’ve not yet made any changes, if you do commit and reach the point of no-return, there’s no going back easily. But to help you out, here’s some top tips. Why might I want to remove my gas supply? Gas has often been very popular for both heating and cooking, not least because it’s instant and has a low unit charge compared to electricity. However, times are changing and while new technology is making electric heating and cooking a bit cheaper and more convenient, gas doesn’t really change much. It might also be that you decided to switch from a gas oven to a f
The night reading on my traditional Economy 7 meter's not moving - How can I get the meter replaced and my bills recalculated?
Hi Forum friends! I am now an Ovo customer (previously SSE). Since moving to my new address last August (2021) it seems that whenever I have tried to submit meter readings for electricity, they have been rejected. It seems to be because I have two meter readings, day and night usage, and the night usage number doesn’t change. Because of this, both of the meter readings are rejected, and I am given an estimated bill. Not sure what to do about this,. But with the DD amount increasing from £154 pm to £341 pm I want to make sure this is right. Any ideas out there? Many thanks. Joanne
Seen similar SSE migration problem posted a number of times on this forum but still didn’t see a clear simple answer posted here other than contact the support team… I have emailed (no reply after a month)I have tried to phone 3 times - no answer after 30 minutes - sorry I don’t have time or money to waste calling during my office hours.Tried the bot - eventually got through to agent after 45 minutes - told that a bill was due (to be sent or paid ?) on February 7th. Forced move to OvO on 21st December 2021.Previously paid my bills quarterly by BACs. I would prefer to continue doing the same as that was my contractual agreement with SSE and despite being told that most customers want monthly (do they ?) for me it is actually more convenient for me to budget quarterly and I have no interest in paying monthly direct debits.I have not received an email or paper bill telling me a bill is due or amount to pay. I have had 2 “Welcome to Ovo we will bill you monthly” style generic automated ema
I was given a renewal price quote on their 2 Year Fix and Protect from OVO Energy which gave one price using specific annual usage readings so out of interest I logged into USwitch to see what prices other Energy Providers are offering as a comparison that were being quoted using the same annual usage readings and the same plan is now being offered at over £80 per month cheaper than I am being offered by OVO Energy. I have now updated my meter readings and the same plan that is being offered has gone up by another £12 per month from the original price quoted by OVO Energy, so it’s now over £90 per month more expensive and I just don’t understand why the same plan is so vastly different depending on what forum you use, and am very disappointed with what Is happening because it feels like I am being pushed into a much more expensive Fixed Term Plan than it should be? I was hoping to speak to customer service about this but of course the customer service centre is only open Mon to Fri an
Hello, I hope someone can help. I am in limbo and I can't get any help. I have been told by Ovo that I am supplied by Boost and I have been told by Boost that I am supplied by Ovo. I seem to be stuck in the middle. Boost has told me that they can't manage my account because my meters are not pay as you go. I have called, emailed, and text Ovo but can’t find a solution. Has anyone else had this kind of a problem?
Updated on 13/04/22 by Jess_OVOWhilst OVO doesn’t currently offer a dynamic ‘Time-of-Use’ plan, check out our latest ‘Type-of-Use’ plan - OVO Drive Anytime which gives you an exclusive rate for EV charging. Time of use tariffs These are tariffs/plans which have ‘dynamic’ pricing. The unit rates change at different times of the day, rising at peak demand, and falling during periods of low demand. Here’s more info on TOU tariffs. As TOU tariffs start to become available to UK energy consumers, I want to ensure we have a space (this topic) to debate and discuss how a customer is going to be able to compare prices between suppliers. How will consumers quickly and easily check whether they ‘could pay less’?
My renewal is 7th April (after the increase in the price cap) Does the estimate I have been sent as one of my options (to switch to the variable tariff) include the cap increase? It doesn’t seem to as the monthly estimates and unit rates/daily charge are much lower.. monthly bills £60 per month less overall than the fixed tariff. I’m guessing this is because it is based on energy costs at the present time and will increase post price cap increase?
… I have read some of the topics on the forum and I fully understand why my meter readings are estimated. I have no problem with that. Here is where I need your help. Many of my statements appear to be in error in that the ‘Closing Read’ (Estimated) on one month do not match the ‘Opening Read’ on the next month.I will try to attach a couple of screenshots to illustrate what I am saying.
I noticed that I was charged electricity during the 5 days outage as the smart meter sent the same data daily as the last day we had power, so I ended up paying almost £2 a day for a service I did not receive, SSE paid compensation for the inconvenience, and the girl I spoke to seemed to indicate that the compensation also included and payment we would have made for electricity not supplied - this seems wrong and separate issues as this means folks with smart meters paid a daily rate for the electricity they did not receive and those without smart meters didn’t. seems wrong - OVO must have received tens of thousands from lots of customers for a service not provided - I want to take this up with Ofgem and it is not a fair practice
Today is my final day on a fixed plan, so I have had to make a decision about what to do. It was never going to be good, bearing in mind all the chaos in the energy business at the moment, but I did not realise it would be quite so challenging…I was sent an email last Friday with 4 offers to tempt me, including a ‘Special OVO Members’ plan and another called Simpler Energy - which appears to be the variable rate. It suggested if I had questions I call a particular number, however, when I did so, I got a message to say to call back next week as it only operated during office hours.On closer inspection, the letter said the offers were also available via the PAYM gateway, but in reality, when I looked, they were different… neither of the offers mentioned above were there, however 2, two-year fixed rate offers were - along with a Better Energy offer for 1 year. Although all three had fairly similar rates, the Better Energy deal was suggesting a monthly payment of £843, compared to £434 fo
I’ve just taken out the OVO Member Special fixed rate, which includes an Ovo Interest Reward. However, it doesn’t state the maximum balance on which the interest is payable. The Ovo Rewards page says:2.4. The maximum credit balance on which you can earn the OVO Interest Reward is stated in our Charges List.but it isn’t. Can you please confirm the figure, and update your website with the information.
I do have another query, I was away from midday 19th December and returned at around 5 pm on 3rd January , so as my home was empty during that time I expected the usage for 20/12/2021 to 2/01/2022 to have been exactly the same but it isn’t and I would like to know why this is
I have been in contact with the customer centre but I am having problems closing an account that was set up in error. I thought it was closed but they are still charging me for energy. Can anyone help or advise me what to do? Siobhan
SMS cancelled our 3-phase meter installation appointment - How can we get a rescheduled appointment?
We have been upgraded to 3-phase supply by DNO UKPN. Work was completed on 8 October as planned, and site available by 13:30. We were notified on 4 October by Ovo that the meter installation appointment scheduled for the afternoon of 8 October would not take place but a reschedule would be agreed with us by SMS.A week has gone by since cancellation and we have heard nothing. No explanation and no new appointment. This is not acceptable. What are you doing to get SMS to respond to us? When will we get our supply connected?
Managing an OVO account via Power of Attorney (POA) - How can I speak to someone to resolve smart meter issues causing estimated bills?
My mother moved house and was already an existing ovo customer .her new flat had a smart meter installed by eon. She switched to ovo in october 2020 and has not had an actual reading since her bills are entirely estimated. My mother has become vulnerable so i now manage her finances through a lasting power of attorney which i have provided ovo with. I have been refus ed access to an operator on a number of occasions andon others am able to speak to someone. I have been told the meter is faulty so cannot obtain a manual readjng from it. I am at the end of my patience and am gojng to cancel the direct debit until.i get an actual reading
Hi, A gas safety engineer has visited recently and advised the below problems. We have contacted our current energy supplier but they don’t use U16 gas meter so won’t be able to change it.Will OVO able to help to fix the below with a cost? FOUND U16 GAS METER STARTING TO RUST DUE TO WEATHERING, AT RISK ADVISED GAS PIPE IS UNDERSIZED BUT NOT AFFECTING COMBUSTION, AT RISK ADVISED FOUND GAS PIPE NOT SLEEVED OR SEALED, ALSO GAS PIPE IN VOID SPACES AND NOT VENTED, AT RISK ADVISED
How to get booted out of OVO Greenlight in the OVO Energy app on Totodile in under 20 seconds - bug report
And it’s only taken me less than 20 seconds to break OVO Greenlight in the app! That’s a new record for me. Feel free to change the topic title later of course, but I couldn’t resist a joke. This is a fairly simple bug, but I’ll bug template it anyway. :)What’s the problem?Blastoise managed to get himself booted out of OVO Greenlight in under 20 seconds by attempting to update the Energy Spotlight settings in the OVO Energy appHow did he smash up our stuff?Get excited about OVO Greenlight coming back to the OVO Energy app Launch the app and login via biometrics. Once CodePush catches up that is! Tap the OVO Greenlight related option from the app dashboard Tap the option to update the Energy Spotlights settings Choose any random options in the wizard Complete the wizardWhat should happen when Tim does this?Tim should go back to Energy SpotlightsWhat chaos did Blastoise discover instead?The evil SkyNet Blastoise got booted out of the feature and sent back to the app dashboard instead. Mu
Multiple accounts or Landlords account - Wrong address used on the online account 'Moving out' page - Bug Report
Updated on 27/04/22 by Jess_OVO I have more than one account (one correspondence address, more than one supply address).I am moving out of one supply address and want to close that account.The online process for Moving home can’t cope with this, and presents itself, without offering me a choice, as if I want to close the account whose supply address is the same as my correspondence address. That’s fine, kind of, because I can (and did) inform Ovo by calling the helpdesk.But it would be better if the Home page of this account (the one from which it’s been told I’m moving home) didn’t announce across the top“Thanks for letting us know you’re moving out of <my correspondence address>.”I appreciate that there aren’t so many of us multiple account holders so, please, value this bug report in the way it deserves ;-) I’ve passed this one on to the tech team who have now advised that this bug has been fixed. Still seeing an issue? Comment below so we can check back with the team.
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