I am asking this on behalf of a relative who is in her 70’s and partially sighted.
She replaced her night storage heaters over a year ago to Rointe kyros heaters.
She unfortunately did not speak to SSE /OVO about this change so has been on the Standard SuperDeal tarriff all winter and so has been paying 44.55p per KWh to use the heaters during the day. Her bills have are not affordable. I only found out about this when I called her on the phone the other week and she said she was feeling rather depressed, because she has just been asked to increase her monthly direct debit.
Having looked at her bills, I suggested she should be on the simpler energy tariff at 30p per KWh. As I am not the account holder I asked her to call customer services to help with this.
They said she could not move to this tariff. After an hour on the phone, she was very confused by the whole situation.
My question is; can she move to the simpler energy tariff or does she need a new meter installed.
Best answer by Blastoise186
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