All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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My DNO has recommended I set up a Building Network Operator (BNO) to change one 3 phase meter and 7 submeters to 7 individually supplied meters?
Hi, Does anyone know what physical work with the electrics is required to set up a BNO please? This is a recommendation from the DNO (SSEN) to change one 3 phase meter and 7 submeters to have 7 individually supplied meters...But I’m struggling to find a clear explanation of how this works in operation online!Thanks so much,Peter
I have checked my latest bill (July to October) and I just can’t understand it. My flat runs only on electricity, and there’s a section with my tariff information and the cost for the standard charge and unit. There’s only one price amount for each, which I take is the same rate for any time of the day.However, when looking at the usage, there are different amounts calculated for both. From July to September, I’ve being charged a completely different amount per unit, plus 2 different standing charges applicable to different number of days. I know the overall charges were different then, but this information is still different to my tariff costs then.Then, from the 1st to 6th of October there’s, again, a different cost per unit from my tariff information, and yet again 2 different standing charges, one applicable to 2 days and another one to 3 days. Not even adding the 5% VAT can I make sense of those prices. Could anyone please be kind enough to explain what is going on?Many thanks
why does the daily use on online account not update reasonably early it used to update about 08.30 it is now 10.22 and still not updated. I use this to see how much I have used during the day I also keep an eye ion the IHD but it would be nice to see it updated earlier.
Hi there,I am considering switching from DD to pay on receipt of my bill. I know there’s a slight increase for doing it this way. my question is, once I do this can I then get OVO to refund my my credit on the account I would rather do this than use the credit to pay my next bills until my credit runs out. is this an option?
New owner of 7 flats with one meter and 7 submeters. How do I switch to 1 landlord meter and 7 supply meters?
Hi all,I’m purchasing a detached former guest house that has been converted into 7 small flats. Presently, there is 1 electric meter and 7 submeters in the various flats (all PAYG, 5 card, 2 coin-operated). Each flat has its own consumer unit, some quite old. An electrician has confirmed I have 3 phase coming in from the street to the building. Ovo is the supplier.I want to make each of the flats self-contained, replacing the submeters with their own smartmeters and convert the current meter to be a landlord meter covering the common parts of the building.I dont think i need SSEN to be involved but I presume some coordination is required between an electrician and Ovo (as Ovo will own and have to install the new smart meters?)? Would be very grateful for more experienced members views on how to plan and sequence this, and the timeframes involved please?!(I attach a photo of the existing meter setup)THANK YOU in advance!!PT
Have the unit rates and standing charges been published for October 2022 price cap, or just the average cost?
Have the rates been published for October (P/KWh and Standing Charges - not just the average cap?) I’m sure I saw them on the website at one point but I can’t see them now. IIRC electrickery is going to be someting like 50p /KWh? Just trying to get my direct debit more or less correct.
I need to cancel my smart meter installation booking for tomorrow but the online links don’t work either via the booking email that was sent OR via the OVO portal. OVO phone lines are also shut. Have emailed hello ovo email address hoping that might do the trick. Any other ways of getting this cancelled given the online links don’t work? Thanks
I’m on a variable rate tariff. A few days ago my esimated end of 12 month period account balance dropped from +200 to -400, accompanied by a suggested increase in direct debit. Has the algorithm been updated with the new price cap information?Current usuage stats on the account page are still in line with the April values, and both attempts to verify the situation with OVO directly have been met with unhelpful replies from agents who don’t seem to understand what’s going on, even after explaining it to them at length and quoting figures.A webchat was terminated earlier in the week (as were all followup attempts with no explanation once the chat started) I also spent an hour on hold attempting to get through the phone lines earlier today to explain the situation only to be given an option to increase my direct debit. When I declined and said they’d misinterpretted the reason for the call it was terminated without warning.
Splitting a business supply in an office block that has residential flat - how to create a domestic supply?
I am a landlord of a property that contains several offices and one residential flat. We are housing a Ukranian family in the flat. They both have full time jobs now, so are paying utilities. We want them to be able to access the government subsidy for energy bills, but the supply has a shared meter with the offices and is registered as a business. There is one electricy meter and 2 gas meters (one for the flat). Is it possible to split the supply before the electricity meter and have a second installed and registered as a domestic supply and if so, what sort of cost?
I’m not on a fixed Tariff, I have smart meters, and although I’m always in credit, in fact recently had a large refund, so why are OVO increasing my direct debt an extra £73? I been on the phone to their customer service for over 45 minutes, without speaking to anyone, appreciate they must be busy but that’s ridiculous.
Updated on 25/09/23 by Emmanuelle_OVO The energy price cap, which is set by Ofgem quarterly, will limit the maximum amount energy suppliers (like OVO) can charge customers for each unit of energy used. Ofgem have announced that the new price cap will be £1,923 for a typical household from 1 October until 31 December 2023. How will the price change impact me if I pay monthly for my energy?With the new price cap, you’ll pay a lower unit rate for your energy from 1 October. Daily standing charges should be increasing, due to rising costs of supplying energy to your home. Due to the challenges that a lot of customers face with the cost of living crisis, this increase won’t be passed on to you, and you’ll continue paying your current price for standing charge. Your actual bills will still depend on how much energy your home uses.As the Energy Price Guarantee (EPG) level is higher than the new price cap, it won't have an impact on what you pay if you're on a variable-rate, but it will remain
Updated on 06/10/23 by Emmanuelle_OVO If you’re logging in to your online account or OVO app (download for Android or iOS) regularly you might have spotted a recommended Direct Debit amount showing on the Homepage. Exact appearance may vary So you might be wondering how we work out this recommended amount, we’ve got a tool which might help. If you click ‘Change Direct Debit amount’ you’ll be greeted by this page, Exact appearance may vary You can see the basic breakdown of how the recommended Direct Debit amount is worked out by clicking ‘How we work out your recommended Direct Debit amount’. Exact appearance may vary This shows how we use your predicted costs, current balance and remaining months left on your plan to determine a sensible monthly amount to cover your costs. For a more in-depth view, you can access our great Direct Debit calculator by clicking ‘check out the Direct Debit calculator’ from the ‘Change your Direct Debit’ page, Exact appearance may vary The Direct Debit c
We renewed our OVO energy contract just 2 months ago to the 2 yr fixed price plan. Having been customers of OVO for several years they had lots of info on our energy consumption. The offer of a two year fix at £118 per month seemed too good to be true since we had been paying £140 per month. I queried the amount several times when we signed up but was assured that £118 would cover our costs. Today, just two months into our contract we have been advised to increase our monthly payment to £128. Whilst we have probably used more gas in the last 2 months than last year due to the cold winter, it seems incredibly quick to make us start to pay more. A good summer could soon reduce our gas bills! I fear it's as we thought - a low offer to tempt us to renew our contract and then bump up our monthly payment. Has this happened to anyone else? And how did you deal with it? Sit it out hoping your consumption would even out over the year, or increase your payments?
I’ve been charged £30 exit fee after accidentally picking a new plan while checking my bill /usage. Called OVO straight away but closed. Emailed 15 mins later to advise it was an error then called the next day. I was told I wouldn’t be charged for anything ie exit fee and electric would be charged at my normal rate. Just logged into my account and I’ve been charged the £30 exit fee and electric at the new plan rate. Why is this when they clearly said there would be no charges. Anybody else had the same thing happen?
I'm over £900 in credit. My ovo app is saying i can apply for a £500 refund. When i try to di this it informs m6to phone a number. I have tried this and have had trouble getting through. I have a smart meter my contract ends the end of the month, could this be a reason for not refunding me. Will i automatically get any refund paid at the end of the contract. Thank you
Could anyone advise who or which department I need to e-mail at OVO to ask about a one-off discount.I should explain that about this time of year I do the laundry for the local “coats for kids” program, which is where old children's coats that they have outgrown get recycled to children that don't have or can't afford them. I fund this out of my own pocket because I went to school in Sheffield in the mid 1980s (All Saint’s, Granville Road) that had a pretty mixed demographic including some of the poorest areas and quite honestly watching your friends freeze in winter in the north of England isn't pleasant and if It's something you remember vividly 35+ years back it was pretty bad. Past few years it's been around a 100 laundry loads, but with the cost of living crisis I suspect it's going to be more this year.I hate asking, but between the hikes in the cost of living (Brexit the gift that keeps on giving) and the tripling of my electricity costs it's something I don't really have a c
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