All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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I am not a OVO customer. I strongly suspect an OVO customer who is stealing electricity. This person is an electrician, and is quite capable of doing this. I can not reveal who this person is, but he is NOT struggling to pay his bill. This person in my definition is quite wealthy. Recently I saw a poor mother on TV with a disabled child, struggling to pay her energy bill, and was in tears! Does anyone know what procedure OVO takes to make an investigation, and is the police involved. Thanks
I'm trying to submit meter readings for May via the account management web app. Electric allowed me to submit as normal. However, the gas meter section suddenly thinks I have a smart meter installed, and won't let me submit readings via the browser (the iPhone app seems to let me submit, but then is overwriting any manual readings with fake smart meter readings). The previous manual meter reading history for gas has disappeared. I don't have a smart meter installed for either gas or electricity. An engineer did attend back in November, but had to abort the install on the day due to connectivity issues with the gas meter part. He reverted both gas and electric meters to the previous dumb units, and I've continued to take manual readings…. which has been working just fine up till now. Is there perhaps a general fault with the meter reading submission web service, currently… anyone else experiencing this? Or is there maybe a data issue with my account? “Good news” and I “don’t need to do
How do I calculate to choose a fixed tariff or stay on the variable Simpler? Estimated cost or unit rate?
Hi Folks, I’m aware this may be a very simple question for some of you that are better-versed in energy bills, so please excuse me if it seems obvious. However, I’ve been having some headaches working out whether or not to take up a fixed rate deal…. Currently, I’m on a variable tariff and usage costs an average of £108 per month. Ovo offered a fixed rate with an estimated bill of £164. At first sight, I see a 50% increase in my monthly bill and it seems like a good idea due to the predictions that the cap will rise by 78% in October. However, the unit rates are far more than 50% higher. Gas, currently at 6.93, is quoted at 16.23 kwh under the fixed rate tariff offered (134% increase) and Electricity, currently at 26.05, has been offered at 54.39 (108% higher). We joined Ovo at the end of February, so my suspicion is that they have estimated usage based on these warmer spring/summer months. Would I be correct in thinking that what seemed like a 50% increase - from looking solely at e
Hi there. Has anyone else out there had the same experience as me. I was checking to see if my latest bill was available on the OVO app when I noticed they were offering me one and two year fixed deals. I innocently clicked on the link to see how much it would be, only to find that I was instantly signed up for a two-year fixed contract which I didn't want. I now have to go through the process of trying to get them to cancel it within 14 days. Is it just me that thinks this is outrageous. Surely there should be a minimum of two steps to allow you to first see the rates they are going to charge you so that you can decide whether it is something you want or not. I am absolutely horrified that OFGEN allows them to do it.
Updated on 14/04/22 by Jess_O Not yet made the smart meter upgrade and need to send us your monthly meter readings? The easiest way to get these over to us is by logging in to your online account or OVO app (download for Android or iOS). On the menu bar (to the left or top right hand corner on mobiles) you’ll see the ‘Meter Readings’ option, click this to reach the ‘Meter Readings’ page. Exact appearance may vary Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full run-down of all the meter readings you’ve previously sent us by clicking ‘view reading history’. Exact appearance may vary You can click ‘Back to meter readings’ to go back to the main Meter Readings page, from here you can submit the reading for each meter by clicking the ‘Send reading’ button. Exact appearance may vary This page has a handy guide to reading your me
Why is the recommended Direct Debit so much higher on the fixed plans I'm being offered in my renewal period?
Hi I’m currently paying £85 a month on my plan which ends next month. The new plan amount is now saying £360 a month fixed for 1 year. I’m in a 3 bed house with 2 young children and seems a huge increase which I’m not going to be able to afford(and frustrating that I have friends in 4 bedroom houses only increased to £165 a month) I’m constantly on hold for hours when calling up and the online chat disconnects me when I mention my concerns so I don’t know what to do?
Renewal dilemma discussion - What's the best option (fixed or variable) in the current energy market?
Hi everyone I have been a dual fuel customer with Ovo for over 7 years and have always ensured I get the best fixed rate deals possible. My dual fuel fixed rate deals expire on different dates (long story). My electric fixed rate deal expires 04/12/21 and my gas fixed rate deal expires in June 2022. For this reason, I am only asking about my electric as this deal is about to end. Taking into account that fellow forum members can only provide non-binding guidance and thoughts, I wondered what everyone's views are about the following...... Based on the information below, if you were me, would you lock-in to a new 3 year fixed electric deal commencing on 05/12/21 (note: the rate cost I am being offered has fallen twice in the last 4 weeks!!). Here is my situation: Current electric deal (05/12/19 to 04/12/21):Unit rate: 15.22p/kWh Standing charge: 27.40p/day New 3yr electric deal (05/12/21 to 04/12/24):Unit rate: 25.41p/kWhStanding charge: 25.64p/day Price capped variable rate:Unit rate: 2
why is it there isn't any where on the website to cancel a switch to a 2 year rate by accident ? . i wanted to look at the tariff as i was on a variable rate and by accident i pressed the switch my tariff button . i have 14 days to cool off but the website doesn't facilitate that , why not ? A cynic would say that you do this on purpose .
Account wasn't made in my name after I moved in, as it was halfway through switching from SSE - how to fix?
I am new tenant, just moved into property ***edited by mod*** on 30th April 2022.I have created account on SSE in May month but I didn’t any account creation update from SSE.As per discussion with SSE customer care, account was in transfer mode from SSE to OVO. So I am not sure weather account is created/updated with new agreement details.I am receiving bills with name of older tenant so worried do I need to pay those bill with older tenant account.I have below queries:When account will going to update with my nameI moved in property on 30th April so request to provide bill from this date on my name.Thank you.Regards,Bhushan Laddha
Solar PV panels being fitted and end of fixed tariff - is it worth staying with OVO or better export / import deal elsewhere?
Hi I've just come out of my fixed rate and haven't switched supplier yet. Does anyone no if staying with ovo is worthwhile as don't seem to be able to get any info on sell back of left over electric and how much they charge for draw down at night to charge your car
A year or so ago I switched to OVO. DD was set up then they declined me as a customer because of my smart meter. I noticed they have been taking £54 a month recently. Not in an account I really use. They have acknowledged their mistake by email. Asked me to phone. Impossible to get through. They are now still taking my money. Two weeks waiting for a reply from them again from customer service and complaints. They are now stealing from me. Before it was a mistake, now they know what they are doing. I don't know what to do? I can't get to speak to anyone!
Hi all. We are looking to move our gas meter from the inside wall of our garage to the outside wall of our garage, so not moving far, same location, just the other side of the wall. Looking for advise of getting this work done, I’ve been reading through past posts about this on the forum and just need some advise as to who can complete the work. I understand that for £145 our supplier can assist with a gas meter move. I’m not sure if the DNO need to be involved as the pipework for the gas already comes in from outside the house where we would ideally like the meter moved to (see photos) , it would also help with costs if the DNO were not required.The reason we want to move the meter is that we have recently moved into a new house, and currently getting a new kitchen installed. Prior to this though we are getting a new combi boiler installed and placed into the utility room, logistically it would be easier for the install if the gas meter was on the outside of the house. Firstly for the
My App is asking me to send a gas meter reading saying it hasn’t had a reading since July 2020. My statements back to July 2020 have been changed to show no gas meter reading has been taken since July 2020 and I have only been charged for standing charge etc. I check my gas and electric usage daily and my statements when they are available and watch my balance carefully. My balance has also been increased to over £1,200 and and all the statements look as though no payment has been made for gas usage since July 2020 which is definitely not the case! I am concerned now that if I give a reading the gas I am charged for will be more than before as I have no historic evidence as to what my usage and payments were previously. Can anyone explain how this has happened?
Hi. I have COPD, and need to use an oxygen machine at home to be able to breath. Unfortunately as I am on benefits I am really struggling to pay my bills. Is there any help available for me: as I can’t reduce my energy use-age any further.
Hello, I will copy/paste my sent email here..... (sent 2nd July 2022)Hello, I would like to request a review and reduction to calculations for my Direct Debit amount. I currently pay £107 per month (I have always chosen to pay a little more than the minimum requested amount) , and I have been informed today that OVO will be changing my monthly payment to £255. Thats a 238% increase. I would like to request an 'estimation' that accurately reflects my actual usage as I a) live alone and work 6 days a week (ie: reduced usage) and b) an increase to £255 per month is both unattainable and excessive to say the least for a single occupancy, lower usage dwelling. My current account balance is +£696.05 I am on the 2 year fixed energy plan for both Gas and Electricity. The OVO email estimates that my account will be -£2,959.51 at contract end on 7th Feb 2024 (end of contract). Regards Leigh Foster I really would appreciate a response from people as I am really concerned with how I can affo
I would love to pay my bill, but I can not find the bank details any where to use with my online banking and send via BACS. ive been on hold the past few days for over 20 minutes and unable to arrange a call whilst a work. please some one must know where I can get the information from
Why am I still waiting for my tech issue to be resolved? I'm not receiving bills and can't access my account!
I am at my wits end. I have spent several hours and complained several times about this. I do not know what else I am meant to do.Around October 2021, the accounts “were updated”. This kicked me out of my account and every time I try to log in it states “oops! Something is wrong”. I was assured in December that the case was a priority and would be sorted in 45 days and I would be kept informed. Obviously that was nonsense and I discovered through yet another call to ovo that no such case had been raised. I am also not receiving any bills. Seriously, how long does it take to fix such a simple issue? On top of this, not one of my formal complaints has been responded to. Absolute farce.
Hi there, My online account has stopped updating itself and my last useage data was on the 24th (Last meter reading on the 25th) I’ve checked my meter from time to time and the WAN light has been flashing away indicating a connection. It’s been fine for months and transmitting everyday and just suddently stopped updating. Are there any known isues going on? Thanks.
Hi - due to a refund that was due to me, my bank inadvertently cancelled my Direct Debit with Ovo - and they’ve admitted it’s their mistake. They actually reset it up on 8 June - so it was only inactive for about 2 weeks - but it isn’t showing as set up on my OVO account.I’ve asked Ovo and my bank to speak to each other to sort it out - as I know if I reset up my direct debit now I’m going to be paying even higher prices than I was a month ago. However, Ovo don’t understand what I’m asking them - all I got form their email communication was that a direct debit wasn’t set up on my account. WHich I knew. ANd trying to get through to the online chat is hopeless at the moment as whenver you try you get a message saying they are too busy so phone instead. Yet on a Saturday there’s no-one there and I cannot phone during the week. Life was a lot simpler with SSE. Does anyone have any advice apart from moving account - which I can’t even do as companies won’t take new custtomers at th
Anybody else getting the same problem. I can’t down load my latest statement and if I try I get a statement from 2019. My OVO home keeps asking for meter readings when I’m on a smart meter which are working or OVO couldn’t give me last months synopsis of the bill.Is OVO still functioning?
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