From day one with OVO I have been able to see annual data and comparisons, rather than daily useage.
It would appear that this functionality has been removed in preference for daily data returned by smart metres. I for one am not intending to micro-manage my energy consumption and am happy to check long term deviations and so spot increasing annual costs so I can budget accordingly.
When questioned I am told this is probably due to issues at my end - wrong browser, clogged cache, and so on. Nonsense.
You tell me that by clicking on usage that the options to see year on year comparisons should appear - they do not.
When I go to the help centre and ask for my annual statement there is a check your yearly energy use box, which when clicked on re-routes me back to my monthly energy use in and endless loop.
So broken links?
Is this something other folk are having issues with?
What was a first rate site seems to be having issues with the latest update and basic functions either broken or deliberately removed …
Best answer by Jess_OVO
Back with an update from the team on this one - they have been working on this feature so sounds like a bug crept in there whilst they were making the changes (hopefully this should have already been fixed).
They did also explain that the usage views available do depend on your meter type -
Smart users (with exclusively smart meters) will see tabs to toggle between views - they can view daily, monthly and yearly usage.
Traditional users (with exclusively traditional meters) will not see the tabs as they can only view yearly usage.
Mixed meter users (with both types) will not see tabs, but they do see the drop down (within the navigation menu on the left) - they can view yearly and monthly.
Anyway, great to see a community forum being well used and hopefully the problem will be easy to fix.
A good community forum goes a long way towards customer satisfaction. Though I should say that I’ve never joined before because I’ve never needed any support before - that doubtless says something important about Ovo.
And we whole-heartedly agree with this one - so nice to have so many active community members here to help us improve our online features. Bringing all your technical expertise to the table, we really are incredibly grateful to have you here to share your knowledge and ultimately play a really important role in our journey to Plan Zero - we couldn’t do it without you!