Hi @julesayre ,

Please post photos of the meter and everything near it. This helps forum volunteers like myself figure things out.

Thanks

Hey @julesayre,

Welcome to the OVO Forum,

Sorry to hear you’ve had billing issues since getting a smart meter installed. Sometimes this is because we add a ‘billing suspension’ during the meter exchange and it may not have been removed.

It may also be that your meter details haven’t been updated to the new meter, or that the engineer hasn’t sent us the removal read of the old meter, or opening read of the new one.

I’d advise contacting the Support Team and sending in a photo of the white or yellow sticker on the meter showing the install and removal reads. Also a photo of the meter serial number, often appearing above the barcode. 

Keep us posted with how you get on.