My electrical supply regularly trips but it is only the main isolator switch that trips not any RCDs in the consumer board.
I am told that the existing isolator switch is probably faulty and OVO consider that this is chargeable item.
Surely OVO have a duty of care to replace their own faulty equipment? I do not own this and it is existing equipment- is this correct that I should pay?
HiÂ
I’m a forum volunteer here. I don’t work for OVO.
I’m afraid maintenance of isolator switches do fall outside of OVO’s responsibility and come within your realm. There’s a guide on the forum that may help.
Suppliers are only responsible for installing them. After that, it’s up to you.
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