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All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place

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Tutorial

Do I need to submit a meter reading or do anything ahead of the Price C...

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595 Topic threads

J
Carbon Cutter*****
Jacko6625Carbon Cutter*****
Posted in My account

On Simpler Variable- Contract end date saying 31/12/22?

Why is my contract saying end date 31/12/22? Thanks.

4
Emmanuelle_OVO
Community Manager
8 months ago
L
New Member*
LisadaviesNew Member*
Posted in My account

OVO closed for Christmas- My electricity is off supply, help!

Hi. I have no electric and need to contact someone from ovo energy. It says online not open now till 28th. Can someone please help me? It is not a power outage or anything to do with that. Already called 105.  Thanks,Lisa

6
Emmanuelle_OVO
Community Manager
8 months ago
S
Carbon Cutter*****
Simon TateCarbon Cutter*****
Posted in My account

What's the best way to get help from Boost Power?

I have been using their webchat service but they are ignoring me 

7
S
Carbon Cutter*
9 months ago
A
Carbon Cutter***
andycarneCarbon Cutter***
Posted in My account

Switching from Economy 7 to a single rate smart meter and plan - what's the process?

Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new radiators wired into this existing consumer unit and have a single rate tariff.My question is would moving to a smart meter be the first thing to do, and then switch over from economy 7 when it has been fitted? Would the second consumer unit then automatically be set up to run on a fixed rate tariff, or would some further work our end be needed?I have an electrician who can do the work for me, but he’s always busy I don’t want to change over without knowing what’s involved.Any advice on how to move forward with this would be great. We’re hoping not to have to put the storage heaters on again this year.

15
E
New Member*
9 months ago
M
Carbon Cutter***
muzzy543Carbon Cutter***
Posted in My account

Daily usage data on the app and online account looks made up when compared to third party Hugo App?

Daily usage for July from OVO website Same usage correctly showing when house was empty 10th-22nd JulyCan OVO explain why the daily usage stats using the Hugo App correctly shows when I was on holiday yet the OVO usage data has a smoothed out graph?

20
M
Carbon Cutter*****
9 months ago
P
Carbon Cutter****
PeakayCarbon Cutter****
Posted in My account

No interest reward on my positive OVO account balance - where would it appear?

Hi, new to this, so I’m not holding my breath, but I have a positive balance, and I’ve read that OVO pay interest on positive balances. I’ve yet to see any interest, an I missing something? Thanks

41
Emmanuelle_OVO
Community Manager
9 months ago
R
Carbon Cutter****
russcolesmithCarbon Cutter****
Posted in My account

Corgi Complaint: No heating or hot water?

OVOS LEGAL OBLIGATION have/will be  left without ANY Heating and Hot Water for  2 weeks, in the 'minus' degree centigrade temperatures. I have taken extra insurance [Boiler Cover] over the last 4 years to mitigate this risk. I have been told today that the issue will not be fixed until December 9, possibly December 12 at the earliest. Time line of events:June 25 : Boiler serviced by Corgi Homecare Plan 24-7  as part of an OVO policy I have had for 4 years. November 23: Boiler failedNovember 23: Called Corgi told to repressureize the Boiler [Myself] - Completed WorkedNovember 24: Failed Again 10pm - Called Corgi Engineer to visit November 26November 26: Engineer visits need apparently 4 new parts asked Corgi/OVO to call me, to confirm parts orderedNovember 27: No CallNovember 28: No Call - I called 5 times for over an hour was told we will call November 29November 29 - No Call so I called again - Parts not ordered or authorised for payment. makes complaint asks for customer service mana

7
R
Carbon Cutter****
9 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in My account

What are all the charges that make up my energy bill?VLOG

Your energy bill explainer  Check out your OVO Energy charges, usage and lots more via your online account. Had a feature suggestion for how we could make your billing clearer? Suggest a new feature via OVO Forum’s Ideas.

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Tim_OVO
Community Manager
9 months ago
F
New Member***
Felix123New Member***
Posted in My account

What work needs to be done by electrician to my fuse box to prepare for moving from THTC meter to economy 10?

this is my current thtc setup in my house.   I was told I couldn’t get my meter changed until modification done to my fuse box set up.  Can anyone suggest what modification is required?

6
Emmanuelle_OVO
Community Manager
9 months ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in My account

How to request a refund on your online account or OVO appTutorial

Updated on 26/06/2023 by Abby_OVO Notice you’ve been building up some credit on your OVO account and want some back in your bank account? You can now request a refund of some of this credit yourself by logging in to your online account or OVO app (download for Android or iOS). Step 1 Click the ‘Payments’ menu option to the left of the Homepage Exact appearance may varyYou’ll arrive here:, Step 2 Scroll down until you see the ‘Refunds’ section, Refunds section at the bottom of the Payments page  Step 3 Click the ‘Find out how to get a refund’ button to see this page, Exact appearance may vary  Step 4 Here you’ll be able to check whether you can apply for a refund currently, if it’s possible you can click ‘Apply for a refund’, Exact appearance may vary  Just enter the amount you’d like refunded up to a maximum of £500 (making sure there’s still at least three Direct Debit amounts remaining in credit). If successful you’ll see this confirmation page, Exact appearance may vary If not you’l

312528
D
New Member*
9 months ago
Pepsi
Carbon Cutter*****
PepsiCarbon Cutter*****
Posted in My account

How is the £400 government Energy Bills Support grant and Warm Home Discount (WHD) being paid this winter 2022?

Hi all, some months ago I asked about the WHD and was told we would be informed in due course, I think due course has passed and we still have no info from OVO, anyone any ideas please?Also the 400 from the Govt. being given 6 x 66, some say it will go in accounts, some say it will go in and be paid back, this is not man in the pub speculation, I have seen screenshots of this absurdity online, Give it back? I mean what is the point of it, if it is given back?Can anyone shed any light on these topics please?

31
A
Carbon Cutter*
9 months ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
posted in My account

A free home energy efficiency survey for some customers!

For those who missed it:OVO Energy | OVO Energy ExpertsA free home energy efficiency survey for lucky customers, especially for the time being those in Cornwall. 

1
Tim_OVO
Community Manager
9 months ago
B
New Member*
Beaky22New Member*
Posted in My account

What are the best energy-efficient heaters for your home?

Can anyone recommend a good efficient electric wall heater. The one I currently have is eating electric and I can't afford to have the heating on.Any help would be appreciated 

3
M.isterW
Plan Zero Hero
9 months ago
M
Carbon Cutter***
maidblokeCarbon Cutter***
Posted in My account

How can I correct a ghost "meter reading" which has lead to an unnecessary Direct Debit increase?

Hi any ideas on how to get a response from OVO here? They emailed me on 22 Aug saying they will increase my direct debit from £ 125 to….. £ 380!Some investigation revealed this alarming increase appears to be caused by an OVO error. The electricity meter reading history page on the website shows a reading of 79927 marked "Manual" on 9 July. No meter reader attended the house. We don't have a smart meter. This meter reading is incorrect. See attached image.My electricity reading was actually 75313.I emailed hello@ovoenergy.com and they asked for a meter photo which I sent. I got a reply to that saying “I am writing to tell you I have submitted your Electric meter read and it was successful. You will also see these readings on your online account and the balance will be up to date in 24 hours.” Regrettably that did not happen and a large direct debit was taken. This was reversed by my bank, so no issues there.Latest on this is that I emailed a reply with a request to remove the ghost rea

18
A
Carbon Cutter*
9 months ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in My account

Help, I think my traditional meter's faulty: Your guide to what could go wrong with your meter and how to get it fixed!Tutorial

Updated on 06/09/23 by Abby_OVO The guide below is great, AND we’ve made a new guide on meter faults and what to do when you get one. See this here Analog meters are close to extinction and with this brings the death of some meters (RIP). This topic will cover some scenarios, where a meter is faulty, either fully stopped clocking or is royally on the blink. Clocking too fast If you feel you’re using more energy than you expected, It’s possible (but very unlikely) that your meter is clocking your energy use too fast.It’s very unusual for meters to clock too fast. In fact, over 80% of supposedly faulty meters that are tested are found to be clocking absolutely accurately.If you’d like us to carry out a Meter Accuracy Test (MAT), we can send an engineer round to do this for you. It will cost £157.00 for a gas meter, and £149.00 for an electricity meter, and we’ll ask you to pay the charge up front.If a meter accuracy test has determined that a meter is clocking too fast by at least 2.5% o

604118
R
Carbon Cutter**
10 months ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in My account

Top tips and tricks with OVO Energy TrackerTutorial

Updated on 19/09/2023 by Abby_OVO You may have heard recently that OVO Energy Tracker launched. But if you’re unsure what it’s about or how to use it, here’s some of my own top tips and tricks! Seven seems to be a really popular number recently, so I’ve got eight tips instead.  It’s free to all OVO Members OVO Energy Tracker is not only free, but it also makes some of the previously paid features free too. Features previously known as ‘Energy Spotlights’ and the ‘Carbon Tracker’ no longer require you to have OVO Beyond. But if you were using them via OVO Beyond, everything has been migrated over. You can find tips and advice As well as insights into your energy usage, OVO Greenlight is also designed to offer tips and advice that can help to reduce your usage and save you a little bit of cash. You won’t see all the tips all of the time, so check back every so often for more! A smart meter isn’t required To make full use of Energy Tracker, a working smart meter in Half-Hourly mode is nee

90437
S
New Member**
10 months ago
S
Carbon Catcher**
Simon1DCarbon Catcher**
Posted in My account

'We've had to correct your balance' email received - why have I been sent this and where is the new bill?

Updated on 14/09/23 by Abby_OVO: parts of this post have been moderated.  Did you send me an email this afternoon?Here’s the email:  The claim that Ovo might discover a “technical error” in my account, 3 weeks after my switch to another supplier was completed, but before refunding me the final credit balance is ludicrous. Ovo have already sent the final statement, and I’m sure the standard promise to refund the credit balance within 10 working days will be adhered to.    Apologies for the tone of this post, but I passed the point of no return a long time ago.

43
U
New Member**
10 months ago
J
New Member*
John SurridgeNew Member*
Posted in My account

How is the interest reward worked out each month?

How is the interest reward worked out each month?  I have been unable to get a satisfactory answer from OVO?   Are you able to help?John Surridge  

13
Jeffus
Plan Zero Hero
9 months ago
T
Carbon Cutter*****
TechnophobeCarbon Cutter*****
Posted in My account

Home flooded. Does OVO offer support in these scenarios?

Hi,My home flooded last week and I'm awaiting insurers decisions. Obviously, trying to heat up and dry out the area that's sodden is going to gobble up energy. Once dehumidifiers and industrial cleaning gets underway, it's going to get horrendous. I want to alert OVO as I'm already dropping £10 a day just heating the worst area on higher radiator setting. Who is best to contact? Is there anything they have in place for unprecedented and unforeseen energy surges usage and charges and would the insurers cover anything to also help?I'm a 70 year old, living with M.E. God knows what the stress of all this is going to do to that!!!!!

3
T
Carbon Cutter*****
10 months ago
L
Carbon Cutter***
lynneylynneCarbon Cutter***
Posted in My account

New neighbor- and now OVO has closed my account in error?

My credit has been refunded - but it is not in my bank ?  I have no emails about this ?  I did not request this I’m quite happy with OVO , looks like a SCAM of some sort but I don’t understand ?!  Can’t put meter readings and there is a final bill when I’ve not even asked to leave ?  Worried sick can’t get through on WhatsApp or Instagram and the phone ?!  Has this happened to anyone else ? 

9
L
Carbon Cutter***
10 months ago
C
Carbon Cutter***
CrafyroseCarbon Cutter***
posted in My account

Some great energy saving ideas!

I have a double glazed south facing conservatory which allows passive heating into my bungalow. Even in Winter, its unheated, but Winter sun is sufficient to warm the conservatory, and provide passive heating, reducing the need to turn on heating in the daytime. In Winter, I set my thermostat to 18C, and only boost the heating as necessary in the evening. Any rooms not used, have the radiator valves turned off. The time clock controls my heating to come on automatically, and for me, I do not need heated rooms over night, so the heating goes off at 10.30pm.Another saving I have found, is not to have the hot water turned up too high, it is pointless heating water to high temperatures, then having to cool it down with cold. However, now and then, I allow the boiler to reach 60C to kill any bacteria in the system, then lower it back again.I do keep my boiler serviced every year, and insist the engineer checks for maximum efficiency. Our previous boiler was useless, it took ages to heat wat

2
C
Carbon Cutter***
10 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My account

We’re delighted to announce OVO Foundation’s three new climate change partnerships…News

New partnerships helping us create a greener, brighter future for the next generation  In 2014 we launched OVO Foundation, which is OVO’s own climate focused charity.  100% of the money kindly donated by our customers goes directly into funding our projects. For every penny you donate, we match, so together we can double the impact! Every child and young person should have access to nature – and be able to learn about protecting the planet they love. It’s the next generation that will be most affected by the climate crisis, so that’s why since 2020 we’ve been funding climate action and education projects here in the UK. It’s how we can make the biggest impact. We’re incredibly proud of the work we’ve already done, and are excited to announce our new partnerships with three brilliant charities. Together, we can inspire the next generation to become the green guardians of tomorrow. Let’s get to know our new partners and projects: Ashden Climate Solutions We’re giving 75 schools a cash pr

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Emmanuelle_OVO
Community Manager
10 months ago
D
New Member***
dd1dNew Member***
Posted in My account

Is the phone number 03450729386 that keeps calling me actually OVO? Someone online says it's a scam...

Hi, I keep receiving phone calls from the 0345 072 9386 phone number. Online it is listed as a scam phone number, but some people say it is actually OVO energy... Is there a directory with all the phone numbers that OVO might be calling me from where I can look it up? Thanks!

7
Emmanuelle_OVO
Community Manager
10 months ago
C
Carbon Cutter***
CrafyroseCarbon Cutter***
posted in My account

Keep the heating on..... but, don't skimp on insulation!

I know Ovo offer a quick way of comparing annual consumption, but why not offer a comparison chart over say 5 years? I was definitely surprised when I analysed my energy use with my engineer son-in-law. With all the hype about increased energy costs, my annual consumption has flat-lined the same over a 3 year period, yet prices have only increased slightly. Good news - yes? I can only assume, my fixed rate (when it ended) offered exceptionally good value, but the real value now (it seems) is by staying with a standard flexible tariff, and not locking into anything. I really thought my costs would have doubled in 3 years, but, they have not. I am (according to my son in law) a low user of gas and electricity, which is helped with 1ft (300mm) of loft thermal insulation, 28mm double glazed windows,  and the latest Greenstar gas boiler, (with digital thermostats) and only turning on radiators in the rooms where I actually need them. My message to other retired people?? Insulate well, and d

2
C
Carbon Cutter***
10 months ago
D
New Member*
David873New Member*
Posted in My account

How do I contact OVO Energy?

What is the contact number for OVO, and why do they not advertise this. It seems incredibly difficult to speak to someone at OVO, a problem I've not had with other suppliers.  

57
G
Carbon Cutter*
10 months ago

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