Haven't downloaded the OVO app yet? Here's why you should...

Well, for me I guess you could say that the best “feature” in the app is that I can bug hunt on the go and smash up MyOVO from just about anywhere! 

Aside from that one, which I guess doesn’t technically count… The fact I can do Biometric Login is pretty cool, since I can login quickly without fiddling with my 2048 character password. 

I actually have a pretty cool idea as well. But in my quest for extra points I don’t think I want to share it here… :)

I can’t log into the app or website or get through on the phone to give a meter reading. Anyone else have the same problem today? 

It seems to be working fine for me. Maybe try again?

@Abby_OVO You updated the original post in September.  I've got the latest Android ovo energy app, v19. 0, which now has a button to download usage data. Hurrah!

But it doesn't work. It shows a csv file, but doesn't offer to save it, only to open it in another app. If I choose Microsoft Office which is how I view csv and excel files, it says the file is corrupt. If I try to save it to a notepad app, it gives a blank. If I try converting to text, it is corrupt. I've tried on phone and tablet. I've tried saving it using a file manager app, as an image, to OneDrive and to Google drive. Nothing works. 

When it does eventually download, I hope it is going to give electricity and gas usage separately, but I somehow doubt it.  Back to doing copy and paste off the website.

Also, and this is a bit picky, but where is the consistency?  The order in which it shows usage is Day, Week, Month, Year; the opposite way round to the website Usage Monitor, which is Year, Month, Day (no week!).

It is not a PDF, it’s a CSV. You can save to Google Drive and then open it that way, which works for me.

Sorry my arrow was merely to show that this was a pop-up from the button below.  I first tried saving to my phone, then to OneDrive, then to Google Drive. None of them worked. SO I tried to save to Office (and tried ALL of the options starting with extract table (it is a csv), then extract text - which should have worked whatever it was.  Eventually in desperation I tried Edit PDF.  

Restarted phone. Tried again to download to OneDrive. Actually did it this time. Calls itself OVO Total Use 07-01-2024. It is a csv and opens in Office.

Technology.  I almost wish for the days of DOS again. Or perhaps paper!

Thanks @Blastoise186 for encouraging trying again.

Try Bright app and Glowmarkt. After 24 hours I can downland my electricity usage for every 30 minutes since my meter was installed, November 2022.

I have to use the Ovo App for iOS as it is the only mechanism by which I can download electronic (PDF) receipts - these are not accessible via the web site. 

However, every single time I launch the Ovo App for iOS, it goes through a complete “re-download” upadate process, with a succession of extremely insulting messages being displayed on my iPad:-

• One moment please, we’re refreshing the app
• Won’t be long now, thanks for waiting
• It’s taking longer than usual, sorry about this

It doesn’t take “longer than usual” - the app does this every single time and it always takes the same length of time to repeat these stupid messages. 

It really feels like Ovo or their developers are just trolling customers with these stupid on-screen messages. 

I’ve looking in the iOS Settings app - which is even worse - because there we find an option, set in the Ovo App, to enable “backupground updates”. A setting which it completely ignores. 

Because this happens every time I launch the application, I am waisting time and monthly data allowance to “refresh” an application that never changes. I would understand if the app performed say a monthly check, but is it really necessary to do this every single time? 

Does anyone else have this issue? If so, have you tried asking Ovo about it? And if so, what was there response? I searched the forums but didn’t see anything on this subject… so slightly worried I have some kind of weird, outlying bug… 

Any constructive suggestions appreciated. 

Thank you

I am not an apple user but my wife is and there seems to be a bug in one of the operating versions against the app version. Try removing the app updating the ios and reinstalling a clean version of the app. If that doesn't work sorry I can't help.