Hyundai Kona keeps stopping charging mid charge

I had precisely this issue charging my Kona EV by reference to the vehicle.

The OVO techies advised me that Charge Anytime for the Kona is in Beta testing.

I resolved it by purchasing through OVO an Indra Charger. The benefits of a stable charge at 7p per kWh far outweighs the hassle of repeated mis charges

Hey ​@Djerome 

Sorry to hear about this.

I’m glad to see a couple of community members have already stopped by with some helpful advice.

Thanks ​@BobTom for sharing that, I’m sure it’ll be helpful for lots of people in the community to hear from your own experience! Glad to hear things have been more stable for you since having a compatible charger installed.

​@Djerome Hopefully this has been helpful, let us know how you get on.

Since using Charge Anytime with our Hyundai Kona (2022 model) we have had an intermittent problem in that the 12v battery discharges while charging the main battery from our home charger, a Pod Point. It happens randomly but never when using public chargers. We purchased a new 12v battery after the first occurrence and the car has also been looked at by the Hyundai service team but they could not diagnose a fault with the car. We are therefore wondering if the issue may be related to the App. We have noticed that on some occasions, the charging (always at night) stops and starts up to 14 times. 
Any help or suggestions would be great, the car is proving to be unreliable and if it is the App, we need to think about changing our energy supplier as we don’t want to have to go back to paying a higher tariff.

Hi ​@jillhodges55 ,

Chances are it’s a Hyundai issue - ANY web activity at all is probably keeping the vehicle “awake” and I suspect it’s regardless of source. It could be BlueLink itself causing this.

I suspect a possible vehicle fault or bad vehicle design though.

I have a Kona EV 2024 version and initially I charged with my Podpoint installed in 2019 for my Mitsubishi. It delivered 3.4 Kw which is slow compared to modern home chargers.

It never worked as I would wish with the Kona. It’s not an approved charger and so  I had set the  charging cycle by reference to the vehicle rather than the charger.  I experienced the same intermittent charging issue so I got rid of it and installed an Indra charger.

It works perfectly. Given the fact that the garage cannot find a fault with your Kona that is the route I would go.

As a preliminary measure you could set your car to charge using the Charge Anytime tariff connecting with your granny charger just to make sure there really is no fault with your vehicle. Then I would invest in the Indra which works for me.

I am not affiliated to the company and there are other approved chargers available. I see no reason to move to another supplier but if they put the rate up from 7 p per kWh that would be a reason to reconsider.

​@jillhodges55

Have a look at this link about a dead 12V battery. Now it may not be the issue but if you go on SpeakEV then you can have a look at the various threads associated with this under the Hyundai/Kona section.

https://www.speakev.com/threads/kona-ev-dead-12v-battery.176177/

For some chargers there has to be a workaround to stop the car falling asleep and being unresponsive when it is time to charge and this can cause a significant drain on the 12V battery by being prodded all the time.

I hope you find the cause.

Peter

Hey ​@jillhodges55,

Welcome to the community! 

Have you had the chance to look at the advice left from ​@BobTom and ​@Peter E yet?

Please let us know how you get on. 

Thank you for your advice. It does seem to be problem with the Ovo app, I have emailed their support time for advice and hope to hear back soon.

Jill

Hey ​@jillhodges55, 

Did you use the chargeanytime@ovo.com email address to contact them on? If not you can forward your original email to this one and the team can give you a tailored response! 

Hi

No  the call centre told me to use

electricvehicles@ovo.com

I will give them another 24 hours and the try yours.

Thanks.

Jill

Hey ​@jillhodges55, 

I’m sorry but i’ll look at feeding this back as that isn’t an email that the Charge Anytime team use. If you do happen to get a reply please let me know as stranger things have happened! 

The email I gave you is the same listed on the Charge Anytime FAQ section under “Can’t find what you need” 

Thanks, Chris. Very strange. Will let you know.

Jill 

Chris, so I have used the email address you gave me 3 days ago but have not had a response to date. 🙁

Hey ​@jillhodges55,

I’ll reach out to a member of the team just now and ask them to check the inbox. I’ll check back in with you! 

Hey ​@jillhodges55,

Quick turn around to get an answer. The Charge Anytime team are working through a backlog in chronological order but have confirmed they received your email. They’ll respond to you as quickly as possible with an answer. 

Thanks Chris, I have now had a response. They have told me to stop using Charge Anytime. This means that I can only use the regular tariff. Especially annoying as one of the reasons I signed up to a contract with Ovo was to get the special rate. If I leave to go to say, Octupus, I will have to pay a penalty.

Worth noting you’ll likely experience this issue regardless of supplier if you try to smart charge. It’s likely either your charger or vehicle at fault by the looks of things.

To be honest with so much software and hardware being involved in complex solutions to achieve smart charging it may never be possible to determine what is actually going wrong apart from the fact that this particular combination doesn't seem to work. I don't think you can say that another combination of parts may or may not work until you have tried it. This is by no means the first time that someone has given up trying to make smart charging reliable and failed.

One thing is absolutely certain though. If you choose a simple means to charge your car (or do anything else for that matter) it is more likely to work and it is more likely to be reliable. If you buy a simple time of use tariff (five hours at 10p/kWh or whatever it is) then that is what you get. The timer wakes the car up once, it charges and then goes back to sleep. There are very few failure modes. Keep it simple.

In nearly four years and about 700 charges I've only had two charging failures. The first one was an RCD tripped because it had gone faulty. The second one was the replacement RCD tripped because a commando connector had filled up with water and the terminals were immersed in water. The connector was warm as well. The car charges using it's own timers from a dumb charge point on a time of use tariff.

Hey ​@jillhodges55, 

I sent you a message to follow up on some of the advice from above that’s specific to your situation. Keep an eye on your private messages.

To balance what I have written above the vast majority of customers who have Charge Anytime are very happy with it and it delivers significant benefits. It's only a few cases where it doesn't work out and it is highly unlikely that the root cause will ever be found. For those people I would say have a look at other ways of charging your car at reduced rates even if you are locked into a Fixed Rate contract as the reduction in charging costs may offset the cost of exiting from the contract.

If you continue to have problems with other energy suppliers then it could well be the car or the charge point is the issue. Have a look at simplifying the charging process with running the charger in dumb mode and using the timers on the car with a time of use tariff. I think you will find that you will get most of the savings you were looking for with a simple set up and with better reliabilty. I hope you find a satisfactory solution. In my world I put reliability before cost savings but I've managed to find a solution that does both.

Peter

Hi, I have a 2024 Hyundai ICONIQ 6 RWD vehicle and today more charging issues. 
The first was I needed an Urgent Charge this morning which started off ok then kicked me out and had to have several attempts to receive a charge. Worse was to come. Later tonight I set the car and `OVO app to charge to 80% by 07;20 tomorrow. The charger (Ohme Pro, I know it doesn’t “talk” to OVO) and the car started charging but not "Smart” as it tells me it was charging away from home. The location of the car was wrong, it showed I was parked near a BP Pulse charger 3 miles away! This problem of CHARGING AWAY FROM HOME has happened before and the only way it appears I have fixed this (hope I am not speaking too soon) was to delete the OVO Charge app and reinstall it.I have had to do this before.

Has anyone else had this issue?

Regards Keith C

This is probably Hyundai messing up again, but try the team on Monday just in case - 0330 175 9678.

Hey ​@K2S 

Sorry to hear you’ve been having issues with charging, though I’m glad to see Blastoise186 has already stopped by with some advice.

I’d also recommend contacting the Charge Anytime team for some support as they may be able to reset the location, though as Blastoise186 mentioned, it could be a Hyundai issue, so best to double check with the team first and if they can resolve the issue they will.

Let us know how you get on.