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Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months??

 

My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes.

 

The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging.

 

Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car as I have charged this publicly recently and all is fine.

 

I am left with a de commissioned charger after 3 years 9 months, poor poor support in my eyes and a very expensive problem, never using Indra again after this.

 

 

Hi ​@Kassy ,

I’ve notified Indra about this thread. Please hang in there for now as they need time to review it and may choose to respond.

Just so you know, any response would be at their discretion, but I’ve let them know you posted here either way.

Thanks for your understanding!

Blastoise186

Forum Volunteer, The OVO Forum

Thanks Blastoise186, I’m really at a loss, Not sure Indra will do anything, but thank you so much for trying. 

You’re welcome.

As I’m sure you’ll agree, in cases like this it’s only fair that we give them a heads up about these threads and invite them to swing by the Forum to take a look. We never force a company to reply of course, but quite a few of them do appreciate at least being made aware and being given a chance to respond. I can tell you that Indra agreed with me on that point.

If they do choose to respond, they may need a little time - a supervisor needs to review the thread first and check a few things, but please keep an eye out just in case they do stop by.

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