Skip to main content

“please wait a few minutes whilst we finish connecting your vilkswagen to charge anytime”

the few minutes are not ending. Any idea why this is stuck at this page

Hi ​@barryp1 ,

Looks like there’s an upstream fault at the moment which is probably causing this. Please see the status report below for more details.

https://status.enode.com/incidents/01JEXBES5YQPQH1D0PKS0HW1RB

You’ll need to wait for that to be resolved before you can set up Charge Anytime.

Sorry about that.


Upstream fault shows as resolved yesterday but I am still stuck on same screen


Looks that way to me.

OK, I can now give you the next steps. Please give the Charge Anytime team a buzz on 0330 175 9678 Option 2. They’ll be able to dig into this for you.


Looks that way to me.

OK, I can now give you the next steps. Please give the Charge Anytime team a buzz on 0330 175 9678 Option 2. They’ll be able to dig into this for you.


Sorry for the issues you’re having. 


This topic hub might be helpful ​@barryp1:
 

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

 


OK so no solution but referred to tech team. This may take at least 10 days. 


All of a sudden the app has started working!

 


I’m glad the issue has resolved itself. Thanks for keeping us posted ​@barryp1 

Have a lovely Christmas 😊


Reply