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Abby_OVO
Abby_OVOBest Answer
Community Manager
December 31, 2024

Updated on 09/06/25 by Abby_OVO

 

Hey ​@Mike1965 

 

I checked this with our team who are sorry but have said they wouldn’t be able to offer cover to a new customer if you’ve got a back boiler I'm afraid. 

 

We’d advise you find a local gas safe engineer to complete the necessary work. Apologies we wouldn’t be able to take that on at the moment.

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4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 30, 2024

Hi ​@Mike1965 ,

Might be worth giving OVO a call on that one, 0330 102 8905 should work. Let me know if it doesn’t!

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    Rank 1
    Mike1965Author
    Rank 1
    December 30, 2024

    Yes good idea thanks 

    Abby_OVO
    Community Manager
    Abby_OVOBest Answer
    Community Manager
    December 31, 2024

    Updated on 09/06/25 by Abby_OVO

     

    Hey ​@Mike1965 

     

    I checked this with our team who are sorry but have said they wouldn’t be able to offer cover to a new customer if you’ve got a back boiler I'm afraid. 

     

    We’d advise you find a local gas safe engineer to complete the necessary work. Apologies we wouldn’t be able to take that on at the moment.

    Currently Playing: She's Electric
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 1, 2025

    By the way, I’ve been digging deeper into this one and found some stuff that might be relevant.

    Looks like installs of back boilers slowed down significantly around 2005 and were completely banned as of 2018 - none have been manufactured since. It also looks like the spare parts supply might not be your only problem - not many engineers are likely to want to touch these units other than to help with removing them.

    You might be better off replacing the entire unit with something else. The cost savings will soon outweigh the initial purchase.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd