Accessing Charge Anytime without a smart electricity meter

Yes, I had read that was the case. However, the person who my husband read about, said he didn’t have a smart meter. I guess I was wondering if maybe originally a smart meter would have been needed, but newer smart chargers may mean this is no longer the case. Indra have told me the Indra Pro has the capability, but they couldn’t tell me if OVO did. It’s very frustrating. 

The Indra Pro has a network connection and so can have ‘intelligent’ control. 
OVO use a ‘greenness’ system to allow charging at the times best to reduce emissions and then credits your usage at those times when using Charge Anytime. 
You could ask the team in case there’s another option chargeanytime@ovoenergy.com 

Thank you, I will email them.

Hi @sjd,

It seems our forum volunteer has already given some good advice here.

You’d also be able to get through to the team via phone on 0330 175 9678 (Option 1)

This thread may also be useful:

Please let us know how you get on.

Thank you, this looks helpful! I will let you know.

Hi ​@sjd , did you have any luck this? I’m in a similar position.

I’ve spoken to the team today.

A working/communicating Smart Meter IS REQUIRED in order for Charge Anytime to work. You can’t enrol without one. It doesn’t matter what EV/Charger combo you have - the rules are the same universally.

If you need to get one, check out https://smart-booking.ovoenergy.com or to try and get it fixed, it’s https://smart-meter-help.ovoenergy.com (feel free to ask on the Forum for advice too!).

As I said in my original post, I live in a location that will not allow our smart meter to function as a smart meter, because it is not possible to establish communication. I have had 2 companies try and “fix” the meter, they have been unsuccessful. This process took each company a couple of months and one sent an engineer out to the house.  We have been told “no company will be able to fix this”. If we could fix the situation we would.

If the rules are the same universally, then, if it is technologically possible for a smart EV charger or an EV car to communicate with the supplier, the EV tariff should be available to all who have a smart meter, AND to those who CANNOT have a communicating smart meter. We aren’t trying to bypass “rules”, we have an EV and would like the opportunity to benefit from an EV tariff. If OVO can fix the problem great, if any other company can fix the problem great. Scottish Power and Octopus can’t, and EDF probably couldn’t as they were the provider when we moved to the house and they told us the meter hadn’t communicated for 2 years before we moved to the house, and that was probably when the smart meter was originally installed. 

Any other suggestions about how we can get an EV tariff will be gratefully received, thank you.

As mentioned earlier, it’s partially for fraud prevention and secondary verification. As such, there’s no workarounds. Suppliers also need to know how much Zappy Juice went through the Meter and during what timeslot so that they can balance the books - only the Meter can tell them that.