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Mike1965
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December 30, 2024
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Does OVO have back boiler parts available?

  • December 30, 2024
  • 4 replies
  • 101 views

Hello, would OVO be able to repair a  Baxi back boiler ? I want to get cover for it but trying to find out if my baxi Bermuda bbu15he will be covered with parts etc . Thank you 

Best answer by Abby_OVO

Updated on 09/06/25 by Abby_OVO

 

Hey ​@Mike1965 

 

I checked this with our team who are sorry but have said they wouldn’t be able to offer cover to a new customer if you’ve got a back boiler I'm afraid. 

 

We’d advise you find a local gas safe engineer to complete the necessary work. Apologies we wouldn’t be able to take that on at the moment.

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 30, 2024

Hi ​@Mike1965 ,

Might be worth giving OVO a call on that one, 0330 102 8905 should work. Let me know if it doesn’t!

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    M
    Rank 1
    Mike1965Author
    Rank 1
    December 30, 2024

    Yes good idea thanks 

    Abby_OVO
    Community Manager
    Abby_OVOSolved
    Community Manager
    December 31, 2024

    Updated on 09/06/25 by Abby_OVO

     

    Hey ​@Mike1965 

     

    I checked this with our team who are sorry but have said they wouldn’t be able to offer cover to a new customer if you’ve got a back boiler I'm afraid. 

     

    We’d advise you find a local gas safe engineer to complete the necessary work. Apologies we wouldn’t be able to take that on at the moment.

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    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 1, 2025

    By the way, I’ve been digging deeper into this one and found some stuff that might be relevant.

    Looks like installs of back boilers slowed down significantly around 2005 and were completely banned as of 2018 - none have been manufactured since. It also looks like the spare parts supply might not be your only problem - not many engineers are likely to want to touch these units other than to help with removing them.

    You might be better off replacing the entire unit with something else. The cost savings will soon outweigh the initial purchase.

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