There is probably another debt on the meter. Please show us photos of it and we’ll help you check.

The temporary credit you refer to is known as Discretionary Credit aka Additional Support Credit. This is credit you borrow to get you over a tight spot, but you do have to pay it back and can’t always ask for more while still paying back a previous request.

It gets added to the meter as a credit (available immediately) and a debt (repaid slowly over time). If the repayment rate is too high for you, the Support Team can talk to you about slowing it down a bit.

Hey @Lovely Tam,

I’m really sorry to hear this,

I was going to suggest the same as Blastoise, there may be some other debt on the meter. Debt can still build up on Pay as you Go meters for a number of reasons.

This smart meter guide may have some helpful advice:

You can also check out this topic for more on traditional meters:

The Support Team should be able to confirm any ‘background’ debt.

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

If you’re with Boost

• Find answers or chat with Boost at boostpower.co.uk/help
• Or call them on 0330 102 7517.

Ovo smart meter had £43 credit on leaving the home on returning its all gone what on earth is going on 

Hi @mattyb73 ,

Probably best to call 0330 175 9669 about this one in the morning.

Thanks

I dunno what happened for £43 pound to go missing when no ones at home that is a joke above all jokes i aint having that 

Hey @mattyb73,

Sorry for the issues you’re having,

Blastoise is right, the support team should be able to let you know what’s going on. Sometimes there can be debt on the meters but this would either be built up standing charge. For example in winter when the gas hasn’t been put on for a number of months. Or an agreed repayment plan of ‘backscreen debt’. As you were out of the property & nothing was being used this does seem unusual. 

How to get in touch about my OVO Pay As You Go account

The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday. Or call us on 0330 175 9669 during the same times.

If you’re with Boost

Find answers or chat with Boost at boostpower.co.uk/help. Or call them on 0330 102 7517.

Please pop back if you have any issues. 

Despite putting 50 pounds in my smart meter hours ago I only have eight pounds emergency left it’s a new meter.i am 72 years old and freezing as if I put heating on I will run out of credit

Hi @Lyndalow,

I’m really sorry to hear this. 

Did you have a debt on the meter that used up the credit you put on? It may be worth contacting the Pay As You Go team about this to see if there’s anything they can do to help. 

If you haven’t already, it may also be worth signing up to the Extra Support Package. 

Hope this helps.