



Hi
I hope it’s okay to post here. I have tried to create an account with EON Next to add a post but a message pops up to say I need to speak to a human.
On 12th December I had a smart meter fitted by EON Next (My provider was Sainsbury’s Energy). On 31st December I switched to Tomato Energy.
A couple of hours ago my electric tripped and will not turn back on. I have checked the fuse box and noticed the RCD has tripped. I flicked the switch on but then it tripped again and now it keeps flicking straight back off.
I have turned everything off, which includes boiler and unplugged all appliances but it still will not turn back on that are on this circuit.
The only connection I can make is that it might be to do with the smart meter. When it tripped, I was pressing the smart meter in-home display. I was looking at what I had used and noticed electricity is no longer displayed now that I had switched providers. The smart meter was only fitted two weeks ago and my switch happened yesterday. I have lived in this house since 2007 and the electricity has never tripped.
We had an extension in 2010, so the side of the house is still working okay. It’s the original house that has tripped. Thank you