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Hi there, 

I appreciate this has probably been asked and answered many times, but I've just topped up my Ovo card, inserted into my meter and the gas valve hasn't opened. There's £58 on the meter, the meter says ON B3, but I've got no supply.

 

This hasn't happened before, it usually opens after a few seconds. I was directed by the Chat Bot to call 0800 111999 and they hung up on me.

 

I'm working a late shift tomorrow and I'm not going to be able to get anything done now until after Christmas. 

 

It's quite an old meter. I've attached a photo of it. Is there a procedure to get the gas valve to open?

 

Thanks. 

 

Chris 

 

Sorry we’ve not gotten to your post quicker ​@Chris A 

I’ve linked some handy articles from our forum that might help you get back on supply without the need to contact customer support.

Try looking at and using some of the hints/tricks in the following content:

If that doesnt work, check our handy Festive Hours support times here:

Hopefully you’re back on supply already, but please let us know how you get on!

Hi Bradley. 

 

Thank you for getting back to me.

I have now resolved the issue this morning. It wasn't the meter, it was the boiler below pressure. I haven't changed anything, like bleeding the radiators, but I've now repressurised the system.

 

It was purely a coincidence that I topped up my card, but didn't apply the credit straight away. Then the gas went off and I assumed the meter had run out of credit. I didn't think of the boiler being an issue. 

 

Thank you again for the reply. Appreciate your help. 

 

-Chris. 

Ah, well I guess that’s good news it wasnt your meter playing up ​@Chris A 

 

Thanks for coming back and letting us know you’re back on supply 🎉

 

Have a great Christmas and New Year!

Just a heads up by the way. It looks like you’ve got a 2012 gas meter, so the battery is probably below 40% remaining capacity at this point. You should have enough to go for at least another year or two - remember that this is just an estimate - but the battery will eventually run out. You’ll know when it gets close as the Meter will start showing your battery warnings.

With that being said, now might be a good time to think about upgrading to Smart Meters. You don’t have to do it right now and you might want to wait until the Summer to let the RTS → Smart Migration finish first, but it would make topping-up easier even if you’re not near the Meters when they get low.

If you’re up for it, head over to https://smart-booking.ovoenergy.com where you should be able to set it up, otherwise give 0330 175 9669 a call.

Just a heads up by the way. It looks like you’ve got a 2012 gas meter, so the battery is probably below 40% remaining capacity at this point. You should have enough to go for at least another year or two - remember that this is just an estimate - but the battery will eventually run out. You’ll know when it gets close as the Meter will start showing your battery warnings.

With that being said, now might be a good time to think about upgrading to Smart Meters. You don’t have to do it right now and you might want to wait until the Summer to let the RTS → Smart Migration finish first, but it would make topping-up easier even if you’re not near the Meters when they get low.

If you’re up for it, head over to https://smart-booking.ovoenergy.com where you should be able to set it up, otherwise give 0330 175 9669 a call.

Hi there. Thanks for the reply. 

 

I've just had a new electric smart meter installed, but declined the gas meter as I had something to do and didn't have time to wait around. 

 

I'll look into getting a new gas meter in the new year. 

Have a great Christmas everyone and thanks again for the replies. 

-Chris

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