How do I take a manual reading on my smart meter?

Updated on 23/10/25 by Ben_OVO

Smart meters send us reads automatically so you don’t have to. We do also send an engineer to take manual reads around once every two years.

You can check the most recent readings that your Smart meters sent to us on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

To check this against the reading shown on the meter itself follow the directions below to read your Smart meter manually - 

For SMETS1 ‘Secure’ smart meters:

There’s a slight difference between the the S1 meters we used to install. To take a dual (day/night) reading from Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).
 

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

Worried that your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, then reaching out to the Support Team:

SMETS1 Secure Smart Meter Health Check guide

The SMETS2 Smart Meter Health Check

There’s also some great smart meter troubleshooting steps on our website here.