What's stopping me from getting a smart meter booked when I keep being told to book an appointment then can't?

Hi ​@JordanTO93 ,

Could you show us the current setup please? That’ll help us a ton to be able to offer advice.

Thanks!

Of course. The consumer unit is also brand new. The wood below the consumer unit was where the old metre and old consumer unit where houses.

There may be a number of things which cause problems for connection ​@JordanTO93 so a photo will help to diagnose 

Please see above.

Well, on the plus side… The meters are close enough to each other to guarantee a 95% signal strength on the Home Area Network, so you won’t have range issues there…

Where abouts are you? Region/County is enough for us!

Scotland, Dumfries and Galloway.

Ahh… That might be why…

The Long-Range Radio based Arqiva WAN likely doesn’t reach your area reliably and the 4G Comms Hubs are prioritised for RTS migrations right now.

OVO should reach out when upgrades to the 4G based setup are available. There’s not much any supplier can do until then I’m afraid.

Ahh right, it’s just they send me a letter each month saying smart metres are in my area and to contact them, then they say I’m not eligible. So confused why they keep saying my area has them! I also have a few neighbours who have them (one with OVO) 

They also came out to fit one when the previous resident lived here (I’m assuming they wouldn’t have if they don’t offer them in our area?) so that’s also confusing.

Guess I shall just have to wait. 

Left hand, right hand 

The left hand has to send out the monthly letters to everyone in the area.

The rght hand knows better and says ‘sorry but not quite yet for your particular metering setup.’

Annoying yes - but think of it as being special so the ‘standard’ letters don't apply.

But do still read them carefully, one will eventually be for your particular  situation.

Hey ​@JordanTO93 

Sorry to hear about the back and forth with this, though I’m glad to see a couple of our users have already stopped by with some really helpful advice and information here.

​@Lukepeniket_OVO I wonder if you might have any additional input on this one?

​@JordanTO93  hey bud, hope you are well, just checking potential blockers for this job. Ill come back shortly =]

Thank you! If it’s not possible it’s all good. Just looking to add a smart metre purely for our EV charging. 
 

Not a massive issue either way! 

Yes, no problem at all. Out of curiosity what were the blockers? 

Technical blockers linked to an appointment in 2022, Wide Area Network signal.

Amazing thank you! 

I dont actually believe WAN was an issue though….. so weve removed it and youll be contacted in due course =]

Thanks Luke! :D

One of these days we really should build Robo-Luke… :P

Amaizng news my smart meter was installed successfully today without any issue. Thank you so much.

Amazing news ​@JordanTO93 that’s a huge win!! I’ll give Luke a nudge internally as he isn’t always on the Forum to let him know 😃