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My Pay As You Go account

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? You’ll find the answers here.

  • 189 Topic threads
  • 1,905 Comments
188 Topic threads
D
Carbon Cutter*
da silvaCarbon Cutter*
Posted in My Pay As You Go account
I need a new top up key, how can I get a new one?

Hi,we went to the paypoint with the code provide by one os the Boost callcenter guy, they don’t have Ovo token key, can we use another company token to actiavte with the code? Cheers Natalina

558219
Shads_OVO
Retired Moderator
N
Carbon Cutter****
NeddyMoraiCarbon Cutter****
Posted in My Pay As You Go account
Owe my old supplier? But I was PAYG?

I am trying to contact SSE energy Services limited. I have received a default notice on an apparent debt I owe them on my PAYG electricity account, from  before I was switched to OVO. The period given is 04/04/2019 - 23/05/2023. I have not received a bill before. The first I knew was a default notice from LCS.  I am trying to get a copy of the bill as I am still unsure as to how I owe them anything. OVO have no record of any debt. Any advice would be welcomed.

258785
Blastoise186
Plan Zero Hero
M
Carbon Cutter****
MhmCarbon Cutter****
Posted in My Pay As You Go account
Correcting pay as you go meter readings

Is there anyone who has managed to get ovo to correct meter readings.Thought this was sorted in January when a refund cheque was sent to me.Then march a new bill.Left ovo in Oct 2023.Or do I just let them try and take me to court.Don't answer complaints.Never give  complaint number.At a loss of where to go next. 

23515
R
Carbon Cutter****
Chris_OVO
Community Manager
Chris_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable your gas supply on your Aclara second generation smart meterTutorial

Updated on 21/01/25 by Abby_OVO Re-enable your smart meter by following these steps If your credit has run out on your Pay As You Go smart meter and your gas supply has switched off, you’ll need to add credit and re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Aclara second generation (SMETS2) meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.  Thanks,The OVO Tea

2290
Chris_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable your electricity supply on your Elster smart meterTutorial

Updated on 21/01/25 by Abby_OVO Re-enable your smart meter by following these steps If your credit has run out on your Pay As You Go smart meter and your electricity supply has switched off, you’ll need to add credit and re-enable your supply.  In this short video we'll show you how to re-enable the electricity supply on your Elster smart meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.  Thanks,The OVO Team

4760
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Aclara second generation smart gas meterTutorial

Updated on 21/01/25 by Abby_OVO Here’s how you can get emergency credit live on your Aclara gas meter In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) smart gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.  Thanks,The OVO Team

1130
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Elster smart gas meterTutorial

Updated on 21/01/25 by Abby_OVO Here’s how you can get emergency credit live on your Elster gas meter In this short video we'll show you how to access emergency credit on your Elster smart gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team

730
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
Your top up didn’t reach your Secure electricity meter? Here’s how you can add it manuallyTutorial

Updated on 21/01/25 by Abby_OVO How to manually add a top up using your receipt  In this short video we'll show you how to top up your electricity credit on your Secure meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Still need help? See our guide on smart meter top up issues here. Thanks,The OVO Team

3540
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity or gas credit on your Smart Energy TrackerTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up to your smart meter? In this short video we'll show you how to top up your electricity or gas credit on your Smart Energy Tracker.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

2800
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Landis & Gyr smart electricity meterTutorial

Updated on 21/01/25 by Abby_OVO Here’s how you can get emergency credit live on your L+G electricity meter In this short video we'll show you how to access emergency credit on your Landis & Gyr electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.  Thanks,The OVO Team

6790
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your Aclara second generation smart meterTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up to your smart meter? In this short video we'll show you how to top up your electricity credit on your Aclara second generation (SMETS2) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

3380
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the electricity supply on your EDMI meterTutorial

Updated on 21/01/25 by Abby_OVO Re-enable your EDMI electricity smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the electricity supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.  Thanks,The OVO Team

11430
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Aclara second generation meterTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Aclara second generation (SMETS2) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

780
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your Landis & Gyr smart meterTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your electricity credit on your Landis & Gyr (L+G) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

2550
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Aclara second generation electricity smart meterTutorial

Updated on 21/01/25 by Abby_OVO Here’s how you can get emergency credit live on your Aclara electricity meter In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) electricity smart meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.  Thanks,The OVO Team

3110
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your EDMI meterTutorial

Updated on 21/01/25 by Abby_OVO Re-enable your EDMI gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.  Thanks,The OVO Team

2320
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Secure gas meterTutorial

Updated on 21/01/25 by Abby_OVO Here’s how you can get emergency credit live on your Secure gas meter In this short video we'll show you how to access emergency credit on your Secure gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.  Thanks,The OVO Team

1360
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Secure smart meterTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Secure smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

2100
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your EDMI meterTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your electricity credit on your EDMI smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

2980
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Landis & Gyr smart meterTutorial

Updated on 21/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Landis & Gyr (L+G) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team

2160
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Secure electricity meterTutorial

Updated on 20/01/25 by Abby_OVO Here’s how you can get emergency credit live on your Secure electricity meter In this short video we'll show you how to access emergency credit on your Secure electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.  Thanks,The OVO Team

2380
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your EDMI smart meterTutorial

Updated on 20/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on EDMI gas smart meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

490
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity or gas credit on your Geo In-Home DisplayTutorial

Updated on 20/01/25 by Abby_OVO Do you need to manually add the top up? In this short video we'll show you how to top up your electricity and gas credit on your Geo In-Home Display. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

1530
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your Elster meterTutorial

Updated on 20/01/25 by Abby_OVO Re-enable your Elster gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Elster meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.  Thanks,The OVO Team

4260
Emmanuelle_OVO
Community Manager
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your EDMI gas smart meterTutorial

Updated on 20/01/25 by Abby_OVO  Here’s how you can get emergency credit live on your EDMI gas meter In this short video we'll show you how to access emergency credit on your EDMI gas smart meter. This makes sure your home has gas until you're able to top-up. Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team

1540
Emmanuelle_OVO
Community Manager

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