Re-enable your smart meter by following these steps

If your credit has run out on your Pay As You Go smart meter and your gas supply has switched off, you’ll need to add credit and re-enable your supply. Even when you’ve put credit on the meter, it won’t automatically turn back on. To turn it back on, you’ll need to follow the process below.

In this short video we'll show you how to re-enable the gas supply on your Aclara second generation (SMETS2) meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains.

Click to watch our Youtube video - How to re-enable the gas supply on your Aclara SMETS2 meter

If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly.

How to get in contact about my OVO Pay As You Go account
 

Thanks,

The OVO Team