Do you mean your reference number for your meter @amy cowan ?

There is a meter reference number and also a meter serial number which should both be on your bill

Yes sorry!

Im a nee tenant in my first home so i don’t know how all this works lol. I have been told 2 weeks ago they would send out a gas card but still haven’t received one.

Thank you 

Depending on your make of meter it should look something like this 

The reference number top right is the MPRN

Hi @amy cowan 

I hope BPLightlog’s reply was helpful here.

If you’re awaiting a top up card for your gas meter, it’ll be best to reach out to our Support Team to chase that down or they’ll request a new one be sent out if needed. 

Let us know how you get on.