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How to re-enable the electricity supply on your Landis & Gyr smart meter

  • April 2, 2024
  • 4 replies
  • 3311 views
How to re-enable the electricity supply on your Landis & Gyr smart meter
Emmanuelle_OVO
Retired Moderator
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Updated on 29/08/25 by Chris_OVO:

 

Re-enable your Landis & Gyr electricity smart meter by following these steps

 

If your credit has run out and your supply has switched off, you’ll need to re-enable your supply once you’ve topped up.

 

In this short video we'll show you how to re-enable the electricity supply on your Landis & Gyr (L+G) meter. Before you begin make sure you’ve switched off all appliances.

 

Click to watch our YouTube video - How to re-enable the electricity supply on your Landis & Gyr meter

 

If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly.

 

 

Thanks,

The OVO Team

Renewable Energy? Big Fan.

4 replies

F
Newcomer
  • flipflop
  • Newcomer
  • October 20, 2024

I have a PAYG meter which I top up remotely usually before it runs out completely cut all power (with NO warning). We have topped several times and the meter showing it is in credit but power remains off. What the secret button sequences on this meter type to reconnect restart power supply?

 

Ovo has vids that show how reconnect with different meter butthere nothing on the meter i have appear Toshiba brand? (see photo) https://www.ovoenergy.com/help/article/reconnect-my-energy-supply

F
Newcomer
  • flipflop
  • Newcomer
  • October 20, 2024

Forget the photo…

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • October 20, 2024

Updated on 29/10/24 by Abby_OVO

 

 

As it’s Electricity, the IHD can be used to reconnect if memory serves.

Otherwise, assuming the credit balance is positive:

  1. Press B when the screen says “Press B for Electricity”
  2. Press B again
  3. Supply is on when you see “Supply Enabled”

 

You can find our video series on how to re-enable supply through each meter type in the topic below:

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Shads_OVO
    Retired Moderator
    • Shads_OVO
    • Retired Moderator
    • October 21, 2024

    Hi @flipflop,

     

    I’m sorry to hear this.

     

    I can see our forum volunteer has already given some good advice here. Have you managed to get this sorted now?

     

    These threads might also be useful:

     

     

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