How to access emergency credit on your Aclara second generation smart gas meter

Here’s how you can get emergency credit live on your Aclara gas meter

In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) smart gas meter. This makes sure your home has gas until you're able to top-up. 

Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.

Click to watch our Youtube video - How to access emergency credit on your Aclara SMETS2 gas meter

For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. You can find our emergency and contact info below:

Thanks,

The OVO Team