I’m a pay as you go key meter customer and have always had £20 emergency credit available. Now it has suddenly changed to £15 and when I looked into it on the support package page it says that emergency credit remains at £15. I think it has actually decreased from £20 to £15 which seems like a small amount but considering the cost of living crisis it makes a difference to me! Has anyone else noticed this?
Answer
Has emergency credit amount for multi-rate meters changed?
Best answer by Emmanuelle_OVO
Updated on 28/07/25 by Ben_OVO
Hey
I’d advise reaching out to the support team about this, for customers who have certain meter types emergency credit is £20 & shouldn’t have changed.
How to get in touch about my OVO Pay As You Go account
The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen, or call us on 0330 175 9669. Opening hours: 8am to 8pm Monday to Friday and 9am to 5pm on Saturday, Sunday and Bank Holidays.
I’ll ask about this internally
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Updated on 28/07/25 by Ben_OVO
Hey
I’d advise reaching out to the support team about this, for customers who have certain meter types emergency credit is £20 & shouldn’t have changed.
How to get in touch about my OVO Pay As You Go account
The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen, or call us on 0330 175 9669. Opening hours: 8am to 8pm Monday to Friday and 9am to 5pm on Saturday, Sunday and Bank Holidays.
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