How do we stop being cut off when we have no WAN?
We were moved over to OVO from our existing supplier towards the end of last year. At Xmas our PrePayment meter stopped working, and it took until mid July to have the smart meter fitted by OVO - because we live rural on an island.
There is no signal here so this new Smart meter has never worked, I think it’s in dummy mode. This leave us unable to top up or do anything and last Friday Ovo cut us off. They said the meter had come out of dummy mode and that an engineer would be out in 3 hours. There are no engineers here so hours later and after may calls a manager somewhere managed to get us switched back on. And today again at 10am we get cut off again, and again we wait three hours for the non existent engineer, so we now have to make many calls again to get someone somewhere to listen to us to connect us again - we’re being cut off because the meters aren’t working! I work from home and this is the 2nd full day I’ve had to leave home to work.
Does anyone know how I can escalate this, to a member of OVO that knows how to get us switched back on or get a working meter to us sooner than 9 months? The call handler seemed to think it was acceptable that we go without electric for a full weekend.
