How to access emergency credit on your Aclara second generation electricity smart meter

Here’s how you can get emergency credit live on your Aclara electricity meter

In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) electricity smart meter. This makes sure your home has gas until you're able to top-up. 

Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.

For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.

Thanks,

The OVO Team