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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
April 2, 2024
Tutorial

How to access emergency credit on your Aclara second generation electricity smart meter

  • April 2, 2024
  • 0 replies
  • 585 views
How to access emergency credit on your Aclara second generation electricity smart meter

Updated on 18/09/26 by Abby_OVO

 

How to access emergency credit on your Aclara electricity meter

 

In the following short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) electricity smart meter. This makes sure your home has gas until you're able to top-up. 

 

Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.

 

You can watch the video here.

 

For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.

 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd