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What is 'fail safe' mode?

  • 3 December 2023
  • 1 reply
  • 120 views

my pay as you go meter reading doesn't show my credit a electric power cut jus happened in my neighborhood the power is back. but my my meter reading not showing nothing

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Best answer by Abby_OVO 4 December 2023, 13:26

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Userlevel 6

Hey @Carolina 

 

Sorry to hear about this.

 

It sounds like the meter has fallen into the safety feature after a power cut, this happens to that you remain on supply and to protect the meter from damage during/after the power cut. If the meter is entirely blank, even after pressing the buttons, please contact the Support Team so they can come and replace the meter.

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