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Your top up didn’t reach your Secure electricity meter? Here’s how you can add it manually

  • April 2, 2024
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Your top up didn’t reach your Secure electricity meter? Here’s how you can add it manually
Emmanuelle_OVO
Retired Moderator
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Updated on 20/05/26 by Ben_OVO

 

How to manually add a top up using the UTRN code on your receipt 

 

In this short video we'll show you how to top up your electricity credit on your Secure meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.

 

Click to watch our YouTube video.

 

Still need help? See our guide on smart meter top up issues here.

 

Thanks,

The OVO Team

Renewable Energy? Big Fan.

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