My OVO energy

Hi, we are first time EV owners and have been offered the 30,000 mile over 3 years deal through Audi. Tariffs are quite confusing, is this a good offer and is the dual fuel tariff alongside it competetive.Many thanks

Hi, I tried using the smart scheduling for the first time last night to charge my car. My car was unlocked, I plugged in the cable both ends and my charger started to flash, this was around 19:30. Checking my app all night nothing seemed to happen. I last checked at 23:00 and still nothing. Thinking it may not charge until after midnight I went to bed. My app was set to finish by 07:30 but following that this morning, no charge had been started at all since last night. Unlocked my car this morning (changed smart schedule to 10am) and it started charging straight away. Seems strange that it will only start if my car is unlocked? Anyone else had this issue?

So I recently received a letter saying that I was being switched from OVO- however, I have no intention of switching, and I have made absolutely no actions to do so. I believe this might be an Erroneous Transfer, but I really don’t know. The problem is: I have tried to get in contact both via e-mail and phone, however for some reason, neither will recognise my OVO account number when I enter it, so I cannot get more information and I cannot correct this. Any advice? Thanks.

I have been trying to get help via the Chat with us option at OVO Energy Customer Help and FAQ. After going through the ID checks, the bot asks if I would like to talk to an agent, to which I answer Yes. Four times now, the next steps are these:    Stuck. I’ve tried in a private window, so there’s no interference from existing cookies etc. What am I doing wrong?

Does anyone know of any shops in/near the dy5 area of the west midlands that supply ovo gas cards? Before anyone suggest post office or morrisons shops with a post office in, these two places do not supply them. Both said ovo was meant to supply cards but never came 

Been using Hypervolt 3 in conjunction with OVO Anytime for at least a year now. Recently I set Anytime to complete by 2100 hours before an important journey and was surprised on departure to find nothing had happened and had great difficulty in getting the charger cable out of the OBC. Used different vehicle and tried to resolve problem with various resets a day or two later. Eventually I called the Anytime support number and was redirected to Hypervolt who cleared the problem from their end. Where can we find guidance about who to contact in different scenarios? My biggest single issue is the hand-off between suppliers, installers, EV app and go-betweens such as OVO. A simple “map” would save a lot of time and trouble for all.

Hello, I’ve just moved into a new apartment and it’s prompting me to put in a meter reading. I know how to put it in and read it. However, when I write out the meter reading the website gives me an error. On the app, it doesn’t allow me to put in the reading at all, giving me an error before that point. Could this be because there have been no previous energy readings? thank you. 

Hi,I’ve been trying to top up my OVO PAYG meter but the payment keeps failing. The exact message I get is: We’re sorry, we couldn’t take your payment. This is probably due to a temporary technical issue. Please check your connectivity and try again. I have sufficient funds in my account, my card details are correct, and I’ve tried both the app and the website. I also switched between Wi-Fi and mobile data but it still doesn’t work. Is there a known outage or issue with the PAYG top-up system right now?And if not, what should I do to get my payment through? Thanks in advance for any help. 

I need to cancel my smart meter installation booking for tomorrow but the online links don’t work either via the booking email that was sent OR via the OVO portal. OVO phone lines are also shut. Have emailed hello ovo email address hoping that might do the trick. Any other ways of getting this cancelled given the online links don’t work? Thanks  

Hi all, just want a bit off advice.. just had solar panels fitted with inverter and storage battery all done by ovo, also fitted about 12months ago indra pro ev car charger also by ovo,question  is.…I only charge my ev approx 3 times a month using 120 killowatts using ovo  charge anytime.Just tried to get battery boost with ovo and been told we can't have both as not compatible. Also have seg account with ovo.Must be other people on site with this problem what way would you go, have charge anytime or uninstall it and get battery  boost?.Or get rid off ovo and go with another energy supplier..eg octopus who can provide both of  these add ons.Thank you all in advance for your thoughts good or bad…Dellboy.

Normally charging 7kw but suddenly dropped to 2kw and cannot get it back to 7kw?I have Skoda Enyaq

I had an air source heat pump installed as part of the ECO4 grant earlier this year.Out of the blue, I was then told that I was eligible for financial help with electricity bills.  This comes in the form of an evoucher from the AWS Energy Fund.  You use this to credit your electricity account.This is the question:  I still have credit from this payment on my Ovo account, but am thinking of changing suppliers.  Will Ovo credit me with this money?Many thanks, Cate

Hey everyone, this week I picked up a new mini cooper E from the dealer.I already had OVO at my house to upgraded to charge anytime.I have a smart charger but it isnt compatible with charge anytime so I have set it up as a dummy charger and troubleshooted to prove my charger isn’t causing any of my issuesWhen I set my “ready by” time, the car starts charging and then I get a notification from the mini app along the lines of “charging paused, it will resume again at..” confirming that ovo is speaking to the car. The charge anytime app will then state that charging will resume at 3am lets sayEvery morning I wake up, and I have a notification from mini at the time ovo said it would start charging to say “charging interrupted, check power supply and plug in again”I have troubleshooted and remove ovo charge anytime to test start/stopping charging through my mini app which works without issue, so my charger is happy to start and stop charging whenever my car decides so I’m confident that the

I don’t get the hype and that they actually save money! You use what you use and don’t really want to get over excited about checking home displays every five mins. Benefit for me, though is topping-up (PAYG) meter without having to find a working sweet shop terminal.

Does anyone know if, or when, OVO  will be offering cheap night electricity tariff for domestic consumers using solar panels? Other than moving to Economy 7

Hi all, Quick question - My charger is linked to Ovo Charge Anytime, not my car. So CA manages everything which is fine as it works as it should. I have a charging profile set up in the My Porsche app for my Taycan that I named '80' as its the one I use most of the time to charge the car to 80%. If I want to charge the car to 100% however, do I need to set up another charge profile in the Porsche app and set the minimum charge to 100%? Because as far as I know, if activate 'Direct Charging' within the Porsche app charging section, the charger (Zappi 2.1) will ignore any charging profiles that are active (for example my '80' profile) and charge the car to full 100% capacity. But here is my question - If I activate Direct Charging in order to get the car to 100%, will that mean the car is still charging on the cheap Ovo 7p per kWh or will Direct Charging mean its essentially like pressing 'Charge Now/Urgent Charge' in the Ovo app which means it charges at the higher rate of whatever dome

How long does a refund usually take to clear in your bank after the balance has been removed from your account? 

Power Flex Move trial now seems to be testing how little notice can be given of events.  Am I the only one who received less than two hours notice of events yesterday and today ?

Hello,Is it currently possible to switch to an economy 7 tariff with OVO? I’m struggling to find any recent information about this as it seems like everything has come to a standstill with the impending October energy price rise.Thanks. 

Hi 1st post just noticed that my smart meter on the electric part isn't doing anything not showing how much I've got or how much I've used and the actual electric meter isn't doing anything either pushed buttons and nothing  happening we have still got electricity was just wondering why they have both stopped is there anything I can do to try and fix it as I'm worried going to get a  big bill as not sure if I've used my credit up the gas is working fine any info would be great

I've bought the Indra Pro EV charger second hand as I needed to get one installed on a budget. Unfortunately it did not come with the CT clamp. I can't find any compatible clamp online as I am told they are not all created equal. The companies support won't provide the specs but will sell me one for £50 which is quite spicy and an unexpected blow to my budget. If anyone has the charger could you take a photo of your CT clamp? Perhaps any markings on the side, model or specs. If anyone knows the specs I'd be eternally grateful! I'd like to source this from a third party if possible if I can make a substantial saving.

Hello,I have inherited a property from where the previous tenant (life-renter) died and I fell heir to it via my fathers will. The property has a PAYG meter served via OVO and had a current debt owed balance of £197.00 when I took over the property. I spoke with OVO and set-up my own OVO account in my name and was assured that the previous tenants debt was not something I should worry about as the account balance would be set to zero at the point of me setting up my account. I was told I was not responsible for the previous occupiers debt.In order for this to happen I have been given several codes on different occasions to add at the Paypoint to a new key I was provided with. The first code failed as no-one at OVO told me these are time sensitive and last only 24/48 hours and it took 4 days for the new key to arrive rendering the code void. I was then given a new code which the Paypoint operative said was successful when added to the key.OVO’s instructions were to then insert the key i

Hi all,I've had my Porsche Taycan GTS Sport Turismo for a couple of weeks now and have been using the Porsche mobile charger to top it up overnight as well as public chargers to charge the car.However, I had a Zappi 2.1 wall charger fitted yesterday by Ovo. The engineer set up my Charge Anytime app and the MyEnergi app. Then we noticed that within the CA app, it said it was being discontinued and recommended using the new Ovo Charge app. So we I downloaded that and set it up.Now, as I said I'm new to EV's and although the engineer went over everything with me yesterday and gave basic instructions on the Zappi, running through the different functions on the little screen on the box itself, fast forward to the next day and I'm struggling to remember everything he said.........DOH!!! I may be overthinking a lot of this and that the Charge Anytime system is maybe, actually as simple as it sounds - just plug in - set what time you want the car ready for the next day and let it do its thing?

My Direct Debit is currently on a three-month 10% discount holiday, following a DD amount increase I found excessive. One of the reasons I found it too high is that I fully expect to receive the Warm Home Discount on my account in November or December as I have for at least the past five winters. My new DD amount was set online on 12 August, and the first DD was taken on 27 August. I understand that the DD review takes place automatically ‘every three months.’ in my case it could make a big difference if the review takes place on 12 November (three months from confirmation of the amount) as opposed to after the third monthly DD is taken on 25 November. Past experience tells me that by that date, it should be clear whether and when the WHD will be applied to my account, with any luck rendering a change in the DD amount unnecessary.tl;drWhen does the clock start ticking for the three-month DD review?