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cyrustom
November 3, 2025
Solved

Charge Anytime wait time delays

What are the charge anytime wait times? Currently up to an hour now on the phones and took 6 weeks to reply to email. What are the best times to call. This is ludicrous, I've had to listen to the Kooks 5 times - that's unforgivable. 

Chris_OVO
Chris_OVOBest Answer
Community Manager
November 4, 2025

Hey ​@cyrustom,

 

We recently launched our new OVO Charge App and monthly plans. Because of this, our lines have been a bit busier than usual, and I appreciate your patience. If you have any questions, feel free to post them here. As Blastoise mentioned, we’d love to help you find the answers. Just keep in mind that if your question is about your specific account, you’ll need to reach out to our team directly. 

 

Thanks for being a part of our community!. I've left some resources below that might be helpful. 

 

Renewable energy jokes never get old.
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2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2025

Hi ​@cyrustom ,

The team is small but usually agile. They are currently swamped though, hence the wait times.

What did you want to ask them? I might be able to answer it faster here.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVOBest Answer
Community Manager
November 4, 2025

Hey ​@cyrustom,

 

We recently launched our new OVO Charge App and monthly plans. Because of this, our lines have been a bit busier than usual, and I appreciate your patience. If you have any questions, feel free to post them here. As Blastoise mentioned, we’d love to help you find the answers. Just keep in mind that if your question is about your specific account, you’ll need to reach out to our team directly. 

 

Thanks for being a part of our community!. I've left some resources below that might be helpful. 

 

Renewable energy jokes never get old.
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