'A little help with your heating' not working on app?

I had to read the tip first, then use the button 

Still not working. It’s how finished completely from the list after deleting and reinstalling the app 🙄

Now it’s back after closing and reopening but still grey. How is this helpful. I can’t even benefit from this 😩

If it’s grey, you’ve not activated it yet - you need to tap that and enable it.

I can’t tap it. It won’t do a thing. This is the problem I am having. I have tried multiple times. Even deleted and reinstalled the app. It will not do a thing tapping it 

​@Chris_OVO can you help please? Tried chatting to support and it’s not even connecting or getting a response. I want to utilise the free 2 hours and I can’t even click on it to activate it let alone pick slots. 

Great response from customer service…not. App is already the latest version with no updates available and its app only offer which means they can’t do anything…fantastic service. Not

Hey ​@Suze_b18,

I’ll flag it up to the team and ask them to take a look into it for you. 

I had that problem, I had to click on the tip,  for example how to bleed your radiators etc scroll to end and that activated the button 

The team mentioned they spotted the issue yesterday morning and have since patched it up, so everything should be working now.

If you could close and reopen the app, then give it another try, I’d really appreciate it! Let me know how it goes!