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Hajni10
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November 3, 2025
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aclara sgm 1422-b smart meter

  • November 3, 2025
  • 43 replies
  • 620 views

I manuaaly topped up my smart meter and I saw the message saying it was accepted, but when it returned to the main menu, it didn’t show my current balance at all. Did I navigate back to the wrong screen?

TIA

Best answer by Firedog

The display menus on these Aclara meters (SGM-1400 series) are supplier-configurable, so it’s not possible to say just how your menus are laid out. The user manual gives some idea, though. These are the menus revealed by repeated presses of button ‘B’:
  

 

You’ll see that the first is Prepayment. When that shows, pressing button ‘A’ should display what you’re looking for. This is a typical prepayment menu:
  

 

It would be good to hear whether this helps.

 

PS ‘ESME’ is Electricity Smart Metering Equipment, technical jargon for ‘meter’.

43 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2025

Hi ​@Hajni10 ,

If you got the Accepted message, the top-up almost certainly went through. With the screen backlight off (for sleep mode) press A a few times to see the credit balance. :)

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Hajni10Author
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November 3, 2025

Thank you for your quick reply. I tried, but still nothing. 

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Hajni10Author
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November 3, 2025

In the bottom right corner, there used to be two little “gate” icons (one of them open) and now instead it shows “LC2” - and still no balance.

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2025

That sounds like you’re on a Multi-Rate setup like Economy 7 - the LC2 basically means the Meter is managing the secondary load such as storage heaters.

Do you have an IHD? That’ll show your balance.

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Hajni10Author
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November 3, 2025

I don’t have storage heater. And - of course - my IDH and app (Scottish power) do not work at all. How can I navigate back to the original main menu? 

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2025

Gotcha.

If you leave the meter alone for a few minutes, it’ll return to standby - you can then get back to the balance from there IIRC.

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Hajni10Author
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November 3, 2025

Since 9:00am I can’t get back to the right main menu to see my balance. I left alone the meter for 5 hours but still nothing. And of course I can’t call them for help.

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2025

Ok, bear with me - I’ll dig the manual for this meter out of my files.

It may take a couple of hours so I’ll come back to you.

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Hajni10Author
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November 3, 2025

I have a manual but unfortunately no mention about this issue. Thanks for your help, really appreciate it.

https://web-content.scottishpower.co.uk/files/pdf/terms-and-conditions/SMETS2_Smart_PAYGO_Aclara_elec_guide_Oct20.pdf

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2025

Hehehe, I have a much bigger one thanks to an Engineer I know. :)

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Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd