aclara sgm 1422-b smart meter

Yes, I’m afraid SP’s tech staff aren’t quite in the NASA class. They seem to be learning as they go along with twin-element meters for domestic supplies, but they’ll probably get there one day (not beyond the heliosphere, though). 

I didn’t ask them about the MPAN. 

Yes, I have two MPAN numbers on my last prepayment bill.

I assume the new meter was commissioned, since it worked for three days.

I turned off my IHD after I went through all the troubleshooting steps at lest 3 times (it stopped working after 3 days just like the app).

Side-note: It seems like smart meter communication issues have been around for a long time and are pretty common. What do you think is causing it? Cheap devices, not enough communication hubs/capacity issues, lack of engineers - or a mix of everything? What’s happening? 

OK. I take it you can’t find the current one on your online SP account because it hasn’t yet been updated and confirmed. Do you get the same Homebrew result trying both of the old ones?

I’ve no idea. The Smart Meter Wide Area Network is an incredibly complex affair, complicated by its multiple layers of security to protect your precious data. Complex systems are often more prone to errors than simple ones, just because there are so many things that could go wrong. ‘Pretty common’ is perhaps not really accurate - there are after all some 37 million smart meters out there, so I’m sure most of them are communicating just as expected. No-one writes to the papers or posts on social media just to say ‘my meter’s working perfectly’, after all.

It’s true, though, that the transition from RTS to smart metering has not been as smooth as anyone could wish for all those affected. It’s a completely new ball game that’s replacing a system introduced more than 40 years ago - teething troubles have been and will continue to be unavoidable for some time to come. We can only hope that SP will get their act together before too long. 

My own guess would be that your case is waiting to reach the top of the pile in the in-tray of some poor overworked minion at Elexon, where the national database lives. Once it does that and he does his stuff, assuming he gets it right, SP can start working out how to get your meter communicating again.

Hang in there!