I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill?
Answer
What is this upgrade charge on my bill?
Best answer by Ian222
Ok so I have an answer just to clear this up. They charge you up front for the coming month on the new ev charging plans. It’s kinda odd they do that and not at the end of the month but that’s the way it is.
- Plan Zero Hero
What is this upgrade charge called? Does it perhaps have a minus sign before it? (My bill has seven entries under charges below VAT. )
+1- Plan Zero Hero
You need to show us a screenshot so we can see exactly what you can see.
+1- Plan Zero Hero
Looks like the upgrade charge is for upfront payment. The credits cancel it out though
Ok so I have an answer just to clear this up. They charge you up front for the coming month on the new ev charging plans. It’s kinda odd they do that and not at the end of the month but that’s the way it is.
Hey
Thanks for coming back with that update, that’s really helpful.
I’m guessing, if it is one of the monthly plans you’ve selected, that this makes sense as that would then give you access to the allotted mileage at home, out and about as well as your other perks, rather than owing us back each month for it.
If it’s not a monthly plan and is the pay as you go plan, I’ll take this away and get further clarity from the team as that wouldn’t make sense to pay upfront, not knowing how much you’ll charge through the month.
+1- Plan Zero Hero
In that case, it’s fairly normal for it to charge upfront as with most subscription stuff - it prevents arrears building up and allows for a clean break if you quit using it.
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