What time does freindly credit start and end
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Updated on 12/11/24 by Emmanuelle_OVO:
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Hi
Welcome to the customer forum, i am just a customer like you.
I found this on the ovo website. It is just a cut and paste of the info. It doesn’t mention Good Friday and Easter Sunday interestingly for example. I suspect this may just have been left off unintentionally -
Times when your power stays on, even if you run out of credit
At certain times of the day you won’t lose power, even if you run out of credit and
emergency credit. This is called your “non-disconnect hours”. Your energy will
stay on at these times:
• Monday to Friday, from 6pm till 9am the next day
• Saturday from midnight until 9am, and from 4pm until 9am on Monday
• All day on Easter Sunday, 25 and 26 December, and 1 January
This protects you so that you’ll never lose power when PayPoint shops might be
closed. Though you can top up with the OVO Energy Top-up app any time of night or day.
Remember: if you’ve run out of credit, you need to top up before these “non-disconnect hours” are over to avoid losing power.
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