Is Charge Anytime moving to a new app?

Hi ​@oho ,

You do need to create a new account because it’s on a new platform, but your existing credits etc from the old platform will still be applied - OVO won’t get rid of that until at least after you receive them.

OVO is basically just merging two apps into one, so you don’t have to juggle quite as many apps.

Ok makes sense. 

I’ve registered for the new app but it stating it wont link my energy account in their system at the moment, try again later. Sounds like their system isn’t quite ready yet. I’ll see if it works later and over next few days.

Thanks for your help ​@Blastoise186, and ​@oho we’ll be releasing some helpful content about all of this in the coming days. I wouldn’t be surprised if there are some teething issues at first.

Actually OVOCharge has now linked to my energy account so maybe it just needed to do some backend stuff. The Charge Anytime App shows my stats and history ok, the OVOCharge App doesn’t at present which confirms they are separate systems. although OVOCharge has pulled in the information about my Hypervolt and the schedule set.

I’m wondering what date the actual change takes place as this might confuse other people when they see it. Hopefully the upcoming content will explain.

I’ll see what happens over the next few days, it might be that now I have registered, both Apps will show the new charge activity and either can be used until the switch off in the original App.

Yeah, I did have a chat with the Charge Anytime team earlier actually. They mentioned that moving over to the new app should migrate everything, but it can take a while depending on what’s going on.

The most important thing is to use the same details to sign up in the OVO Charge app as you did for the Charge Anytime app - this makes the data matching a LOT easier as it’ll sync right up without issue.

Both Apps now have the history, so looks like OVO have sorted that. The main difference is that CA App shows savings but OVOCharge shows the actual charge. Thats ok its just the straight opposite in the calculation. The history is not entirely consistent down the list but is near enough.

I’ve had similar experiences with trying to log in to the new app and spent an hour on Chat trying to solve it. In the end OVO emailed me a checklist of tasks. All done. Not working. Finally their email suggested I ask the Forum for help. Why? It’s their new app!

Hi ​@adriangalilee ,

The direct number for the team is 0330 175 9678 - try this one instead.

After all the complicated and conflicting advice, I have solved the problem myself. I’ve no idea why this has worked but it has. I went to my OVO Energy app and asked it to Reset my Password, even though I knew and had been using my password trying to access the OVO Charge app. And the new password now works with both apps. Problem solved. 

Hey ​@adriangalilee 

I’m glad to hear you’ve been able to get that resolved yourself in the end. ​@oho has the data settled down for you now?

I have reached out to the team about this anyway but it might also be as good reaching out via phone yourself and they can talk you through anything there and then too if you still have any concerns.