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DaveWh
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November 12, 2025
Solved

New issue with Mercedes and Home Home Pro on Charge Anytime

  • November 12, 2025
  • 7 replies
  • 220 views

Hi, we have a 2025 Mercedes EQA 250+ and a 2021 Mercedes A250e with the Ohme home pro charger. All has worked well until today. There is an issue when it goes through the process to connect where it is now saying we have to agree to terms and conditions? I can’t find where the terms and conditions place is to agree? We haven’t unagreed anything. Has anyone else had this issue and found the workaround? I have attached a screenshot of the issue that so far is pre ending the charge anytime. We can charge at full price per kWh but am hoping there is a fix?

Best answer by DaveWh

Updated on 28/11/25 by Abby_OVO

 

I think I have resolved the issue. I got into Mercedes Me by phone and asked where the terms and conditions were found on the Mercedes me app. They directed me over the phone and they were all ticked as accepted. I unticked everything and saved them reticked them all and saved, went into OVO app and all appears to be working as before again. I will update once I have successfully smart charged one of the vehicles. Thanks for the replies and advice. 

 

As a quick update. I’m able to smart charge as normal. Thanks again 

 

7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 13, 2025

Hi ​@DaveWh ,

You probably just need to log into your Mercedes/Mercedes Me account on the web, accept the updated T&C there and then try the process again - that usually solves this one.

If that doesn’t work out, let the team know - 0330 175 9678 and they’ll take a look.

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DaveWhAuthor
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November 13, 2025

Thanks for the reply. I have logged onto my account on the  Mercedes website and there are no new terms and conditions that I need to sign on there? All my info seems correct still as well. I have message Mercedes on there seeing if they can shed any light on it? 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 13, 2025

Hi ​@DaveWh and welcome to the OVO Forum!

 

Thanks for your post - I’ve asked about this internally so hopefully, between us and Mercedes, we’ll get you an answer soon.

 

Just to let you know I’ve added the EV badge to your profile, so that other Forum members can recognise you.

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DaveWhAuthorSolved
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November 13, 2025

Updated on 28/11/25 by Abby_OVO

 

I think I have resolved the issue. I got into Mercedes Me by phone and asked where the terms and conditions were found on the Mercedes me app. They directed me over the phone and they were all ticked as accepted. I unticked everything and saved them reticked them all and saved, went into OVO app and all appears to be working as before again. I will update once I have successfully smart charged one of the vehicles. Thanks for the replies and advice. 

 

As a quick update. I’m able to smart charge as normal. Thanks again 

 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 14, 2025

    Morning ​@DaveWh,

     

    That’s great news. Thanks for letting us know. I’ve marked your last message as ‘best answer’, as it’ll no doubt help other members of the community who are in the same situation 😁.

     

    Have a great weekend.

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    DaveWhAuthor
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    November 14, 2025

    As a quick update. I’m able to smart charge as normal. Thanks again 

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      November 17, 2025

      Brilliant ​@DaveWh thanks for the further update 😁, much appreciated.

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