For the last few years I have been convinced that we were being grossly overcharged in comparison to the amount of electricity we were using. I contacted SSE to ask them to investigate but they repeatedly told me that my bills were what would be expected. Eventually, I got them to install a check meter but they never came back to remove it, so it was removed when we had a Smart Meter installed in July. When I compare the next three months with the same period last year, it is almost half what we paid then, yet our electricity usage pattern has not changed since then.
I would add that we have a 12kWh wind turbine, now re-wired through the Smart Meter, and I can’t help but wonder if it was not correctly wired into the previous domestic meter, so that it was not offsetting our usage.
Does this sound feasible to others and, regardless, how do I get OVO to finally take me seriously regarding these years extortionate electricity bills?
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Overcharged for electricity - could my wind turbine be wired up incorrectly?
Best answer by Blastoise186
Updated on 06/11/25 by Ben_OVO
Hi ​
It’s quite possible the wind turbine messed up the old meter somehow - Smart Meters are the only ones known to be able to handle that stuff without issue.
Try the process at https://ovoenergy.com/feedback - this will likely resolve the issue.
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+1- Plan Zero Hero
- Answer
Updated on 06/11/25 by Ben_OVO
Hi ​
It’s quite possible the wind turbine messed up the old meter somehow - Smart Meters are the only ones known to be able to handle that stuff without issue.
Try the process at https://ovoenergy.com/feedback - this will likely resolve the issue.
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That’s very helpful. I think I will have to try to find my electricity bills for as far back as I can and gather as much evidence as possible to support my case before contacting them again.
Thanks again for your advice. I’ll let you know how I get on.
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Please do let us know how you get on!
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I hope you’re well. I’m wondering whether you have a progress update on this since you spoke to our Support Team?
Hi Ben,Â
Thanks, no, I haven’t yet had the time to submit my issue, and it will probably be after the new year before I can gather the rest of the information needed. Once I do, and hopefully make any progress, I will come back and update you.
Please do keep us updated, we’d appreciate it. You’re one of the only members of the Forum with a wind turbine! We’ve updated your profile with the wind turbine badge so that others can recognise you.
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