how can i find my ovo account number please?

Hi @Linda Rowlands ,

There’s a few places you can find that.

• If you have a recent bill handy, it’s on the first page
• You can find it in MyOVO on the home page once you’re logged in
• You can also find it in the OVO Energy app under Account

Still can’t find it? The Support Team can help!

Trying to get information about my 86 year old mothers account she is worried about getting a big bill she cannot remember account numbers e mail used if any was set up any help gratefull I am her son trying to set up many thanks 

Hi @Glenkingie120 ,

Please call 0330 303 5063 for this one. The Support Team can look it up for you with your mothers permission.

Hi thanks I tried that but cannot get through waiting over 30 minutes 

You’ll probably want to wait until tomorrow afternoon. It’ll be quieter then

Cheers

Hi  suggest phone OVO and be prepared to wait....then explain to a call handler...with as much info you have available. They may be  able to identify all details from the address of your mother, plus  some straight forward personal details...which will be at your finger tips. 

Hey @Glenkingie120,

Welcome to the OVO Online Community,

I can see other Forum members have given some helpful advice here, just wanted to step in to advise the following threads might be useful to you:

They advise what can or can’t be discussed if you are a named contact/not named/named as financially liable. It might also be worth getting your mother added to our Priority Services Register if she isn’t already. 

Hope this helps. 

Does anyone know where to find your electric account number? As I'm a digit missing and I can't find this important information anywhere,

Thanks

Hi @Wayne05 , if you can log on, you’ll find it in your account page

I have been switched to OVO from Sse and previous log in details are no longer valid and I have to register and download the OVO APP. This requires both electric and gas top up card account numbers ..

Both these cards are blank

How do I find these numbers 

Good evening @Wendy woo ,

If you’re Pay Monthly, use https://account-activation.ovoenergy.com/confirm-email to get things set up.

If you’re Pay As You Go, please ask the Support Team to generate a PAN to use in the app via either Live Chat at https://ovoenergy.com/help or 0330 175 9669. Please note that Live Chat is a LOT faster and it’ll make it easier to note down those details.

Hello ..tried the live chat option but was told sorry we are closed ..and gave Monday as the earliest..

I used to top up when required ..online 

iirc it’ll open tomorrow for you.

Otherwise, OVO’s Social Media Team will be back online tomorrow via the official Facebook/Twitter accounts.

Thankyou I will try tomorrow. 

Hey @Wendy woo 

Sorry to hear about the issues you’ve been having.

Did you manage to speak with the Support Team and get everything sorted?

I’ve also linked to a couple of topics below that may be helpful for you:

I am trying to find my account number to apply for a warm home discount.  I was awarded it last year. However SSE has changed to OVO, and cards came even though my new cards had the same account number as old cards.  Totally confusing. When I put my account number in online form, it's saying the company does NOT supply me..?  Have years worth of payment as recent as today shown on my app.

Can anyone please advise.

TIA  

Hi @Elizabeth Anne Simpson , I’m presuming that you might be in Scotland as in England, there is no need to apply as the DWP authorise payment automatically. 
When was your supply switched? As this determines who is responsible for payment. 
https://www.ofgem.gov.uk/environmental-and-social-schemes/warm-home-discount-whd/eligibility

Hi, yeah I was a SSE customer, this changed over about 4 months ago to OVO. I am in Scotland and qualified last year, through application to SSE last winter. Then was automatically put on my electric smart meter. 

I tried applying online,  but they didn't recognise my account number. Strange as the new card account numbers as I said are exact same as old cards. Thanks for your reply and help.im gonna try your link, appreciated  

Hey @Elizabeth Anne Simpson 

Sorry to hear about the issues you’re having. 

You should be able to find your account number on your OVO welcome letter or any bills you’ve had from us. If you don’t have the letter or can’t find the number, you can contact the Support Team who’ll be able to give you the account number.

You can find out more about the Warm Home Discount process here:

Our application form can be found here: https://api.warm-home-discount.ovotech.org.uk/form

Hopefully this helps.

Ofgem must be extremely busy with Ovo customers ….after 14 months have still not been able to get and view my account because you just get passed from one department to another trying to get an issue sorted 

Hey @Jfbowe,

I’m so sorry to hear this, and apologize you haven’t had a response yet. 

Can you explain a bit more about your issue and we can offer you some advice?

Have you been with OVO long? Are you referring to your online account? Have you switched from another supplier?

Retook  possession of a property from a tenant a year ago ,informed Ovo with readings but have been unable to obtain details of this account (I have another property with Ovo) either directly from Ovo or the using the app. Have had various conversations but none successful to give a definite answer of how the account is progressing or how to view the account!