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Non-essential meter maintenance, relocation or removal - Engineering work we can arrange and job costs

  • 5 October 2020
  • 6 replies
  • 9177 views
Non-essential meter maintenance, relocation or removal - Engineering work we can arrange and job costs
Userlevel 7

Updated on 16/03/22 by Jess_OVO

 

OVO Engineer job costs

 

As your supplier we’re responsible for any essential repairs to your meter and any essential work (ie. replacing a faulty meter) is carried out free of charge. However we can also help with non-essential metering work. These jobs are carried out at cost but there may be a charge to you to cover our costs. Check out the list of jobs below as well as cost to get this booked in.

 

If you would like to schedule in some on-site work, it’s best to give the Support team a call so we can make sure we discuss all aspects of the appointment. Our Support team can be contacted by phone on 0330 303 5063 between 9am to 5pm Monday to Friday. 

 

 

Costs for 3-phase meters are in brackets if different from single phase. 

Prices below include VAT and are subject to change:

 

Electricity  
Job Type Cost
Site survey (non-technical)* £106 or Free, see below
Site survey (technical)** £106 or Free, see below
Faulty/damaged meter exchange Free
Meter removal £106 (£325)
Meter exchange due to functionality change (eg single rate to dual rate if non-smart) £106 (£325)
Meter exchange due to re-certification Free
Check PME Earthing - Live/Dead test £106 (£325)
Fit isolation switch (also called a 'Double pole isolator') £158.25 (£325)
£52.25 if alongside another job (not SMEX)
Meter reposition £125 (£325)
Meter accuracy test £149 (£325)
De-energisation / re-energisation (if both required, it’s recommended to get an isolation switch installed) £106 (£325)
Install new meter (where we supply your property already) £106 (£325)
Upgrade / downgrade from single phase to 3-phase £325

 

Gas  
Job Type Cost
Faulty/damaged meter exchange Free
Meter removal (cost applies even if meter has been disconnected from pipework) £106
Meter exchange due to functionality change £106
Meter exchange due to re-cert Free
Meter reposition £145
OFMAT (meter accuracy test)  £157
Fit security bracket Free
Install new meter (where we already supply that property) £106
Meter exchange from U6 to U16 Free, with National Grid. May require site survey(see cost for this above)
Emergency jobs
£130 (only applies in specific situations - to be discussed with our Support team)

 

Missed appointment fee
£30

 

*Site Survey (non-technical): This is for meter details, for instance a fuse finder would be booked under this.

**Site Survey (technical): This covers sealing meters, reconnecting meter tails, meter tail upgrades and assessments for any non-standard work.

 

Thinking of booking in one of the jobs mentioned above but need more advice? Comment below and we’ll see if we can find out the best option for you! :thumbsup:


6 replies

are ovo still able to do a meter exchange of single rate to dual rate for a charge? need to move over to economy 7 as having storage heaters installed. am happy to pay for an engineer to do this.

at the moment I have a traditional dial meter, or is there a smart meter I can upgrade to that will.give me the option to convert to economy 7 at a later date? 

Userlevel 7
Badge +1

Upgrading to a smart meter would be best. It's free and will be capable of running in both modes.

With that being said… Make sure to get a 5 terminal meter installed if you’re going to commit to storage heaters.

I’m trying to find out how to book an engineer to come and remove my gas meter, as I don’t want to use gas any more.  Can’t get through on the phone, can’t find a email address, the chat bot can’t do it, and the live chat has a wait of 3039minutes !   How can I get this done ?

Alanockendon

Userlevel 7
Badge +1

Hi @Alanockendon ,

To the best of my knowledge, any of the contact options at https://help.ovoenergy.com are valid. Things will calm down soon!

I might have missed something but what do the prices outside and inside brackets mean please?

 

Userlevel 5

Hey @ALH,

 

Good question!

 

Costs for 3-phase meters are in brackets if different from single phase.”

 

Hope this helps. 

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