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I have two accounts with OVO, which have been migrated to a new account system. 

 

With the old system, I was able to access my online accounts by using the OVO ID (and password) for each account; however, with the new system, I now need to use my email address (and password). 

 

My problem is that both accounts have the same email address, so I can now only gain access to one of my accounts (in other words, the system associates my email address with only one of the accounts, but not the other).

 

As it stands, I  haven’t been receiving bills since August, so I have no idea how much electricity I have been using.

 

Does anyone know how to resolve this problem, or do I need to supply OVO with a different email address for the second account? 
 

Thank you. 

 

 

You may have already tried this but looking at the tutorial 

it suggests there should be a choice of account available after login. 

 

Do you see an Account button on the account pages? I have two using the same email address, and this is what I see in the top right-hand corner:
  

I’m not saying you will, but perhaps you should.

Hello, thanks for the responses. I’ve gone into the account and looked again and there is no landing page with the option to select different accounts, nor is there an Account button. On both accounts, I have complex meters (day and night rates), so I’m wondering whether that might be an issue? 
 

I’ve sent an email to OVO and asked them to look into it.

 

Thanks again

I don’t know if it applies but they also say 

 

Thanks for that, I did try using my Customer ID, but I get a message which says “Please log in using your email address” 

Hey @richardsimon,

 

If you have complex meters they’re currently not supported but it’s something the team are working on. That’ll explain the issues you’re having trying to access the account since migrating. 

 

You’ll still be able to discuss your billing through any of our digital support channels below:

Whatsapp - 0330 175 9695

Social links -
https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

I hope this helps.

Hello, just a quick update to say that the OVO team have been able to link my accounts so that I now get the landing page shown above with the option to select either of my accounts. I can’t get access to the accounts through the app - which I think is an issue to do with the complex meter set-up that I have on the two accounts - but can through the online site, which is fine for me.

 

Thanks again for your help.

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