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Hi all. Has anyone signed up for the Tesco offer but not received their Clubcard points?

I moved to Ovo in Sept 24 and signed up for this offer. Both my smart meters sent in readings in early October, but a couple of weeks later I received an email saying that I didn’t qualify as I hadn’t got a smart meter! After a call to customer services, they agreed I had, but said they’d moved my meters to daily readings (which I thought I’d already done). 

I presumed this action would “generate” my points, but nothing doing as yet.

Just be interested to know any thoughts or similar experiences?

Hey @hucknalldf,

 

Do you know the date you moved? As far as I know, the points should be added to your account within 60 days of activation, so depending on when you signed up, you could still be within the window to receive them. 

 

I’ll watch for your update with the date, and then we can re-assess it. 😃

Hi Chris. Contract started 02/09/24. The email re not having a smart meter was 10/10/24.

I reckon that makes me day 58?

Many thanks, Dave

Hey @hucknalldf (Dave), 

 

I agree with you on the dates and would say you should have the points no later than Friday. If you don’t have them by then can you pop an update in the thread and let me know and I can pick it up with you? 

 

Thanks, Chris 

I activated my account over 60 days ago and I haven’t received my points either.

Hey @YvonneF1,

 

What date did you activate the offer? 

Hi Chris

Delighted to report that 2500 Clubcard points have appeared in my account this morning.

Many thanks for your help.

Dave

Hey @hucknalldf (Dave),

 

Amazing news 🎉 try and not spend them all at once! Thanks for letting me know they came through. 

 

Thanks, Chris

Chris I activated over 60 days ago and haven’t received my Tesco clubcard points. Thank you

Hey @YvonneF1 

 

If you contact the support team they’ll be able to confirm when your points will be added, the date will be in a note on your account 😊

 

Let us know if you have any issues. 

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