Updated on 14/09/23 by Abby_OVO
So you’re coming to the end of your fixed plan with OVO and need to decide the best plan for you going forward?
Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS).
We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window. This is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us, decide to go for a variable plan - or switch away with no exit fees if you’d like.
When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage,
Click on the ‘Pick your new plan’ button to see the options available,
You’ll have a view of the recommended Direct Debit amount on each new plan, as well as the unit rates and standing charges on each plan by clicking ‘Tariff Information Label’. This is useful in making comparisons of these plans to those that might be offered elsewhere.
Found the plan for you? Click ‘Renew now’ to choose this plan. You’ll then receive a confirmation email of your new plan details and the new plan will begin the day after your current plan ends.
If you haven’t selected a new plan before your current plan comes to an end, your account will automatically roll onto our Simpler plan. This is a flexible variable tariff that is protected by the Variable Price Cap, read more about this here.
Rolled onto the Simpler plan but want to renew onto a fixed plan at a later date? If you login to your online account there’ll be the option to ‘View fixed-rate plans’ on your Homepage:
Hope this covers all the steps to help you setup a new plan with OVO when the time comes.
Need any extra help or got any questions not covered by this guide? - Comment below, we’re always happy to offer advice where we can.