Tutorial

How to renew your plan on your online account or OVO app

  • 23 April 2020
  • 3 replies
  • 665 views
How to renew your plan on your online account or OVO app
Userlevel 7

Updated on 12/04/22 by Jess_OVO

 

 So you’re coming to the end of your fixed  plan with OVO and need to decide the best plan for you going forward?

 

Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS).

 

We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window. This is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us, decide to go for a variable plan - or switch away with no exit fees if you’d like.

When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage,

 

Exact appearance may vary

 

Click on the ‘Pick your new plan’ button to see the options available,

 

Exact appearance and plans available may vary

 

You’ll have a view of the recommended Direct Debit amount on each new plan, as well as the unit rates and standing charges on each plan by clicking ‘Tariff Information Label’. This is useful in making comparisons of these plans to those that might be offered elsewhere.

 

Found the plan for you? Click ‘Renew now’ to choose this plan. You’ll then receive a confirmation email of your new plan details and the new plan will begin the day after your current plan ends.

 

If you haven’t selected a new plan before your current plan comes to an end, your account will automatically roll onto our Simpler plan. This is a flexible variable tariff that is protected by the Variable Price Cap, read more about this here.

 

Rolled onto the Simpler plan but want to renew onto a fixed plan at a later date? If you login to your online account there’ll be the option to ‘View fixed-rate plans’ on your Homepage:

 

Exact appearance may vary

 

Hope this covers all the steps to help you setup a new plan with OVO when the time comes.

 

Need any extra help or got any questions not covered by this guide? - Comment below, we’re always happy to offer advice where we can.

 

Interested but not yet an OVO member? - Check out our plans!

 


3 replies

Userlevel 6
Badge +1

My fixed rate plan ends on 25th Feb and I’ve been sent an email with several renewal options. Each option has ‘Renew now with 1 click’ alongside it. Does that really mean that if I click on it I’ll be renewing there and then ?

On my online account I have fewer renewal options, noticeably the cheapest one from the email (OVO Drive) is not offered. If I click on that email button will it reappear ?

Userlevel 7

Happy New Year @juliamc!

 

New year, new energy plan! And some really great questions to ask following your renewal email -

 

 

Each option has ‘Renew now with 1 click’ alongside it. Does that really mean that if I click on it I’ll be renewing there and then ?

 

Yep - by selecting that plan, you’ll be completing the renewal so it’s important to consider your options before you make that click! If you’ve inadvertently signed up to a new plan but would still like to do some research or consider your options, not to worry! - Our Support Team are able to reverse any contract up to 14 days after the new plan begins with no exit fees applied.

 

 

 

On my online account I have fewer renewal options, noticeably the cheapest one from the email (OVO Drive) is not offered. If I click on that email button will it reappear ?

 

This is a strange one! If you’re renewing from the EV Everywhere plan, OVO Drive should show as one of your renewal options on your online account. If not I’d recommend raising this one to the Support Team who can set you up on this plan (If you decide to go for this) and investigate why this option didn’t appear for you to self-serve.

 

Hope this helps you consider your renewal options and select a new plan! :slight_smile:

Userlevel 6
Badge +1

Thanks @Jess_OVO - I checked again today and OVO Drive had magically reappeared, whereas OVO Member Special had disappeared ! I’m not dreaming, it really was there yesterday. Anyway, I’ve grabbed Drive while it’s showing and renewed! 

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