Great question, of course you can change your Direct Debit date. The easiest way to do this is via your online account or OVO app (download for Android or iOS). 

Check out the ‘Payments’ page - you can change your payment date by clicking on the ‘Change Direct Debit date’ button,

If the payment is due in the next 5 days, the change won’t apply until next month.

You can find out more about Direct Debits on our FAQs.

Heads up everyone,

I’ve updated the ‘best answer’ on this one, as you can change your Direct Debit via your online account now 

Hi, my current direct debit date is the 5th of every month and next payment due 5th December. I’ve just changed the payment date to 25th of each month. Will my next direct debit come out in 3 days time on 25th November or will it be 25th December. Just wondering as my pay won’t be there on the 25th November this month only from next month. Thanks 

Howdy @Alysha01 ! :)

If you change the DD now, it definitely will NOT process any payment on the 25th November because it’s too late for that to go through. It will process from the 25th December onwards - but may be later next month due to Christmas.

Good day! I have read that I should be able to change my DD amount on the app or online account. I can see OVO’s recommended amount which would be a reduction from the amount presently being paid. I therefore want to reduce my monthly payment. However, I do not have that action available but I do get a note that says this DD can only be changed by the person who set it up! Is that OVO (or SSE) or myself who set up the original DD, please? Do I have to call OVO to make the change? 

Hi @Michali you should be able to update those settings as long as the account is set up correctly. Are you using the same email to log in and is there anyone else listed in the account?

Thanks for replying. Yes, my husband is included in the account but we use the same email address.  But I followed the instructions on the video but apart from telling me what the recommended amount would be, there is no option to actually change it. That notice as above suggests that as it was set up by SSE before we were switched to OVO, OVO would have to actually change the amount. 

It’s probably best to get in touch directly then @Michali . I’m not sure what’s available today being a bank holiday but there's

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

or via direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

during normal working times

Thank you! I will have to call/contact  them.  

Hey @Michali,

Sorry for the issues you’re having,

It should look something like this on the Online Account:

My only thought is that if you have newly migrated over to OVO, there may be a period in which OVO need to see your usage before we allow a direct debit change or you need to wait for your first statement. You should still be able to amend the direct debit by calling the Support Team.

Hope this helps. 

Thank you for your response. We have been with OVO for about six months now having been migrated from SSE. I think I will have to call but have posted on Twitter first to see if they can help. 
 

My payment page looks like this and there is definitely no option for me to change the amount. They do allow me to suggest a new amount and how much they recommend, along with a forecast on how much credit I should have at the end of twelve months but there is no option to actually make the change. Only that statement that the this direct debit can only be charged by the person who set it up. As the initial amount was determined by SSE and is now determined by OVO, I’m presuming that they are ‘the person who set it up’! 
 

Just a guess to be honest. 

I wonder if it is to do with how the two names have been added to the account and only one of the names is financially liable? 

I hope not! We should both be financially liable as payments are coming out of a joint bank account. The name on the account on the app is my husbands but the bills come in joint names.I had called to make sure the account is in both names. Some messages I get are addressed to me and others to my husband! 

The bank account makes no difference. For us we have a joint back account, but our ovo account is just in my name. Same with other bills.

There are two ways to add names to ovo accounts. One where the second person is financially liable, the other where the second person is not financially liable. Definitely worth asking OVO based on what you have said, just to rule out this as a potential issue. Of course it may be something else. 

Good point! I will find out. 

Thank you so much for all your responses. This forum is SO good! I still am waiting to hear why I cannot make the adjustments myself, but, in the meantime, I have received a very quick response on Twitter and they have actioned the adjustment as I requested, I am well impressed!