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Best answer by Lucy_OVO

Updated on 15/08/25 by Abby_OVO

 

Great question, of course you can change your Direct Debit date. The easiest way to do this is via your online account or OVO app (download for Android or iOS). 

 

How to change your Direct Debit date on the app:

  1. Select ‘bills’
  2. Select ‘manage Direct Debit’
  3. Press ‘change’ (next to payment date)
  4. Select the new date you wish the Direct Debit to be taken on

 

How to change your Direct Debit date online:

  1. Go to Payments
  2. Scroll to ‘My payment details’
  3. Tap on ‘Change’ (next to ‘Direct Debit amount’)
  4. Pick your new date on the next screen

 

It takes us 6 days to tell your bank about this change. If your new Direct Debit date falls within 6 days of your current one, we’ll take this month’s payment on the old date and change it for the next.

 

You can find out more about Direct Debits on our FAQs.

Not found the answer you were looking for? These topics may be helpful:



Want to find out more about direct debits? Check out these handy forum topics:
 

 

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36 replies

Lucy_OVO
Retired Moderator
Lucy_OVOSolved
Retired Moderator
August 25, 2017

Updated on 15/08/25 by Abby_OVO

 

Great question, of course you can change your Direct Debit date. The easiest way to do this is via your online account or OVO app (download for Android or iOS). 

 

How to change your Direct Debit date on the app:

  1. Select ‘bills’
  2. Select ‘manage Direct Debit’
  3. Press ‘change’ (next to payment date)
  4. Select the new date you wish the Direct Debit to be taken on

 

How to change your Direct Debit date online:

  1. Go to Payments
  2. Scroll to ‘My payment details’
  3. Tap on ‘Change’ (next to ‘Direct Debit amount’)
  4. Pick your new date on the next screen

 

It takes us 6 days to tell your bank about this change. If your new Direct Debit date falls within 6 days of your current one, we’ll take this month’s payment on the old date and change it for the next.

 

You can find out more about Direct Debits on our FAQs.

Not found the answer you were looking for? These topics may be helpful:



Want to find out more about direct debits? Check out these handy forum topics:
 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

You guys know what’s watt
S
Newcomer
ssrout
Newcomer
April 5, 2018
the date my account is sorted is the day before my direct debit date can i move this to the day before so my account will not read Debt
Bumblebee
Newcomer
Bumblebee
Newcomer
April 6, 2018
@ssrout

Good evening! :)

A quick free call to customer services should get you sorted.

They are on 0330 303 5063, they will give you a choice of better dates to suit your needs.

They are super quick at answering and very friendly too!

Hope this helps,

Best wishes,

Bumblebee

🙂
100% renewable energy and 5 trees planted a year! £5 extra a month :-)
S
Newcomer
ssrout
Newcomer
April 6, 2018
thanks
    P
    Newcomer
    Plendrum
    Newcomer
    June 8, 2018
    I have just moved to OVO today. However my app is telling me that my withdrawal date is 28/06/18 for my direct debits. I want my debits on the 2nd of each month, how do I arrange this. As I can’t find anywhere on the app to ammend this.
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    June 13, 2018
    @Plendrum I've moved your query to this topic - check out the 'best answer' at the top!
    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    G
    Newcomer
    Ghillson
    Newcomer
    March 15, 2019
    Can I change my direct debit to come out on the 1st of the month
    A
    Anonymous
    March 17, 2019
    Hello

    I have done this on my own account. It is quite easy to do but you need to contact OVO directly so they can make the change for you.
    M
    Rank 1
    mcallanan
    Rank 1
    April 3, 2019
    How do I change the date of my dd????
    Transparent
    Rank 20
    Transparent
    Rank 20
    April 4, 2019
    Hi @mcallanan and welcome to the Forum.

    Firstly, I think you should read what one of the Moderators said in answer to this other question about the relative dates of Statement and Direct Debits.

    OVO follow Ofgem guidelines in setting these dates. In effect you pay the next month in advance rather than pay for the amount which is shown on your latest Statement.

    Once a Direct Debit is set up, it's quite hard to move the date. I'm not in the finance sector, but I believe it involves ceasing the existing Mandate and creating a fresh one.

    It's relatively easy for OVO to move the Statement date, but doing this can be detrimental. Other contributors to this Forum have complained that this practice leaves their accounts with OVO in credit to an amount almost equal to two-month's worth of Direct Debits.

    The reason for this is that the Guidelines attempt to bring your (annual) contract to an end with your account showing a small positive balance. If the account shows a minor debt, then you will experience difficulties in switching to another supplier. So there are established practices for ensuring that you don't fall into this trap unwittingly!

    Before you contact OVO directly, have a look also at this page which shows how Estimates and Direct Debits are calculated.

    Please ask again here if you want further clarifications.
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