Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.
Best answer by Jeffus
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Hey
Have you checked the online account? Do meter readings show up there under the Meter Readings tab?
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This is what the app shows under meter readings
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Click on view reading history and post what you see. Useful to know if the readings are regular daily smart
Okay, jeffus, I'm on the website now. This is what I see but there's still something not quite right. Wait for my next screenshot.
screenshot.
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Check that nothing has gone wrong on your plan page regarding electricity rates
https://account.ovoenergy.com/plan
Do you have a Day tab
Yep, and it looks like yours up to 19 October, since then this displays for each day, different dates, of course.
Check that nothing has gone wrong on your plan page regarding electricity rates
https://account.ovoenergy.com/plan
I've a different tariff but otherwise it looks the same.
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
That page looks similar to mine. I posted a screenshot, see further up.
Thanks very much for trying to help, jeffus!
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Updated on 31/07/23 by Abby_OVO
Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Else i would have suggest trying one of the 3rd party apps
But i don't think that will work
Could you post a photo of your meter
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.
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Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Could be that. My meter is from 2014.
Post a photo of your meter for
+2
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.
Yep.
All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.
We can tell quite a bit by asking questions which usually helps.
On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.
Yep.
All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.
We can tell quite a bit by asking questions which usually helps.
On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well
It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.
+2
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.
Yep.
All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.
We can tell quite a bit by asking questions which usually helps.
On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well
It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.
Yep that is the one good thing.
That should mean your bills are updating fine
Can you check them?
The bills don't use the usage screen
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.
Yep.
All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.
We can tell quite a bit by asking questions which usually helps.
On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well
It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.
Yep that is the one good thing.
That should mean your bills are updating fine
Can you check them?
I'm going to check my next bill, which is due any day now.
+2
OK wait for that, although you should see the bill gradually update daily with meter readings
https://account.ovoenergy.com/billing-details
OK wait for that, although you should see the bill gradually update daily with meter readings
https://account.ovoenergy.com/billing-details
It shows the standing charge but nothing else for electricity. Guess I have to contact customer service.
+2
Yes
You can give them a link to this thread so they can clearly see the issue
1. Your electricity smart meter is sending daily smart readings as you can clearly see them on the readings page. So it appears there is nothing wrong with your meter
2. Daily and half hourly readings are not appearing on your usage page
3. Your bills are not being updated with electric usage.
4. Your meter has yet to be migrated to the DCC
This is a link to this page.
I can see someone else has what looks like the same issue so i have tagged the OVO moderators
Yes
You can give them a link to this thread so they can clearly see the issue
1. Your electricity smart meter is sending daily smart readings as you can clearly see them on the readings page. So it appears there is nothing wrong with your meter
2. Daily and half hourly readings are not appearing on your usage page
3. Your bills are not being updated with electric usage.
4. Your meter has yet to be migrated to the DCC
This is a link to this page.
I can see someone else has what looks like the same issue so i have tagged the OVO moderators
Thank you!
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