How do I add someone to my account so that they can speak to OVO too?
Solved
How do I add someone to my OVO account?
Best answer by Tim_OVO
Updated on 15/08/25 by Abby_OVO
Great question to ask about how to add a second name to your account. This depends on whether the person is financially reliable or not.
If you’d like to have someone else speak on your behalf or complete certain actions, we’d require the account holder to be present at the same time as any non-account holder, so they can give permission for us to speak to the non-account holder, or add them as a secondary account holder.
They can be added for future, but the level of authority they have will be pre-agreed during the above, initial conversation with the Support Team.
It’s a slightly different process if the person you want to add will be sharing full responsibility for the account and needs to be named on your statements. In this case you’d need to give the team a call when you’re both at home so we can verbally confirm you’re both happy to make this change.
There’s more info on this and other actions you can take on your online account here. Don’t forget to download the OVO app for Android or iOS.
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Updated on 15/08/25 by Abby_OVO
Great question to ask about how to add a second name to your account. This depends on whether the person is financially reliable or not.
If you’d like to have someone else speak on your behalf or complete certain actions, we’d require the account holder to be present at the same time as any non-account holder, so they can give permission for us to speak to the non-account holder, or add them as a secondary account holder.
They can be added for future, but the level of authority they have will be pre-agreed during the above, initial conversation with the Support Team.
It’s a slightly different process if the person you want to add will be sharing full responsibility for the account and needs to be named on your statements. In this case you’d need to give the team a call when you’re both at home so we can verbally confirm you’re both happy to make this change.
There’s more info on this and other actions you can take on your online account here. Don’t forget to download the OVO app for Android or iOS.
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
Hey @ryanjenson90 - you can add as many additional contacts as you need.
I want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. As the link above doesn’t work.
want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. I know it’s already been answered on previous questions but the answers were so confusing.
Hey @Holly.g ,
You'll need to make the person you'd like to add on, a financially liable account holder.
I've made the steps you need to follow bold.
Hope this helps!
You'll need to make the person you'd like to add on, a financially liable account holder.
HiHow do I add someone to my account so that they can speak to OVO too? @CC1
Just to summarise: to add a non financially liable person to the account, just call up, email (from the registered address) or pass the needed security checks via a forum PM with the details of the person you want added. To add a financially liable contact, do the same. We'll then need to get permission from the person added to make them financially liable.
Just to add, I've moved this topic to the 'All About OVO' forum, tweaked the title and added some tags, thereby (hopefully) making it easier for other users to spot.
Thanks,Tim
I've made the steps you need to follow bold.
Hope this helps!
You'll need to call in, @Holly.g , as mentioned above, the contact will need to be liable to be listed on a statement.
We need verbal consent from both parties. You'll need to ring up giving verbal permission to add a financially liable contact, the new contact will need to accept liability at the same time. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
I hope this clears things up ☺️
We need verbal consent from both parties. You'll need to ring up giving verbal permission to add a financially liable contact, the new contact will need to accept liability at the same time. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
I hope this clears things up ☺️
Cant see anything about adding a person at https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html
Hi, I want to add my wife's name and details to the account so that she can discuss any issues regarding the account if required.
How do I do this?
+12- Super User
Hi
In order to discuss billing they’d need to be added as a financially liable contact, in order to do so you’ll need to contact Support on 0330 303 5063 with your wife.
+5Hi
Welcome to the customer forum, i am just a customer like you.
Add someone to your account
You can add another person to your account via online chat or calling OVO. You will need to provide their full name, date of birth and contact details. This allows them to contact OVO and discuss most aspects of the account.
Add someone to your bills
To add another person’s name to your bills, they’ll need to be made ‘Financially Liable’ on the account. For this, OVO need verbal confirmation from both people - so make sure they’re with you when you call OVO.
+9- Super User
Hi
This can indeed be done. But it must be done over the phone as OVO requires verbal consent from both the active account holder and the person you wish to add. Please give the team a call on 0330 303 5063 and they can set this up.
Hi,
My friend and I just moved in together and set up a direct debit. Since I’ve been with OVO before the account is in my name. She is concerned that she will be unable to manage any issues that may arise if I am for some reason unavailable. The most pertinent one would be how she would go about contacting customer service in event of an emergency. Someone with experience in this matter please advise on how we could sort this, mostly for her peace of mind. Thanks x
+9- Super User
Howdy
This is generally pretty easy to set up as you can add your friend as a Secondary Account Holder (Financially Liable). This will make you both jointly and equally liable for the bill, but it does grant full account access to both of you, similar to how a joint bank account works.
If you’d like to do that, please get in touch with OVO by phone when you are both present as this requires verbal consent from both of you. The contact info is below:
With this method, either of you can contact OVO freely without needing the other around. If one of you becomes unable to continue managing the account or wants to be removed for any reason, handing it off to the other would be a simple task of letting OVO know.
+4Hey
Welcome to the Forum.
As mentioned, you’ll need to get in touch with the Support Team while both of you are present to have your friend added onto the account. You’ll have to complete this via phone so we can verbally confirm you’re both happy to make this change. Please call 0330 303 5063 (Monday to Friday, 9am to 5pm) and the team will get this sorted for you.
I hope this helps.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
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